What are the responsibilities and job description for the Analyst-Business (100032) position at Honda North America?
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
The Honda Customer Care analyst position is a dynamic role focused on providing top-tier support to customers and dealerships. This role is responsible for managing incoming and outgoing communications, including emails, phone calls, and correspondence, to ensure timely and accurate information flow. Preparing, reviewing, and maintaining important documents, records, and reports to support administrative operations. Assisting with various projects and initiatives aimed at improving service delivery and operational processes. While providing training support to PS&P retailers for HPP activities included in the Policy and Procedures guide.
Review, assess, and resolve plan issues in a timely manner
- Examine customer/ dealer concerns with application for coverage, cancelation request, or iN system issues
- Determine solution and communicate a resolution that provide a satisfactory outcome
- Implement resolution and set expectations regarding the process
- Provide training support to dealerships for Honda Care activities that follow the policy and procedures guide
Review and process lienholder cancelation requests
- Examine cancellation requests from lienholders
- Align all information from request
- Remit transactions to Honda finance or American Honda Service Contract Corporation (FL)
Assist management with special projects
- Assist in meetings that provide department efficiencies
- Provide perspective as a subject matter expert
Create marketing reminders for CA & FL
- Retrieve and sort marketing list for customers in CA & FL
- Create mail merge with approved mailer copy monthly
- Provide management with mailers and print requests to review and approve
- Submit all documents to Print Center for processing and distribution to all customers
- Minimum Educational Qualifications
- Bachelor's degree in business or 6 years equivalent work experience
- Minimum Experience
- Must have knowledge of MS Office with an emphasis on outlook and excel.
- Minimum 3 years' experience with customer support or account management
- Other Job-Specific Skills
- Strong communication skills including reporting and presentations
- Strong organizational skills
- Ability to multi-task
- Demonstrate the ability to apply logic and reasoning to solve problems
- Commitment to delivering exceptional customer service experience to enhance customer loyalty and overall satisfaction
- Skilled in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Hybrid work style: 60% in office / 40% remote or as defined by management
- Travel: 5% depending on projects
- Physical: Primarily deskwork, frequent keyboarding and schedule flexibility is required.
- Hazards: Maybe exposed to hazardous chemicals & equipment, including on/off road riding/driving.
- Overtime: Expected based on project demands/responsibilities and may include working outside of normal business hours.
What differentiates Honda and make us an employer of choice?
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development Programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
- Free Drinks Onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
