What are the responsibilities and job description for the District Marine Service Manager, Southwest position at Honda North America?
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
Deliver technical service support, education, and problem resolution directly to marine dealers, to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance the marine dealer's service efforts. Visit all new marine dealers to initiate understanding of how Honda Marine operates in all product support phases and what responsibilities the dealer has to Honda Marine and the mutual customer. Educate dealership personnel in each of the dealership's Service-related departments as to Honda Marine policies, procedures, general Honda Marine operations and product technical items. Support Marine Techline activities on a scheduled basis. Retrieve marketplace information of Honda product performance to help improve products for the future. Primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction.
Key Accountabilities
- Provide customer support for dealers and retail customers. Supporting any issues our product is having.
- Provide field technical product information. If product has issues or flaws in the field report back to Japan.
- Provide technical training information and motivation. Give training in our dealerships to help our techs.
- Complete special projects as assigned. May be performance testing or training our outside staff.
- Support Techline call duties on a scheduled basis. Taking calls on the phones and helping with dealer issues.
Qualifications, Experience, and Skills
Working Conditions
What differentiates Honda and make us an employer of choice?
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Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
