What are the responsibilities and job description for the Technical Support Team Lead position at Honeywell?
This role requires a seasoned professional with extensive experience in managing customer support teams within a technology or service-oriented organization. The successful candidate will have a proven track record of success in leading teams to deliver exceptional customer experiences.
About the Role
- As a primary management escalation resource, this position will manage customers interactions and internal feedback regarding their respective teams.
- Provide technical support for integrators and end users by means of technicians and support specialists who diagnose, troubleshoot, and repair a complex environment of access control and video hardware, sophisticated computer systems, software systems and applications, integrated 3rd party products, as well as networking and wireless networking systems.
The annual salary range for this position is $74,600 - $100,000. This role will report to the Technical Support Manager and follow a hybrid schedule; 3 days on-site in Pittsford and 2 days remote after 90 days of onboarding and training onsite.
Salary : $74,600 - $100,000
