I.T. Generalist

PURPOSE OF THIS POSITION: As IT Generalist, you will be responsible for On-Site overall information system support, maintenance, diagnosing & troubleshooting in a variety of IT functional areas in a fast paced, customer oriented environment including but not limited to, desktop/end user support, network/rack support, break/fix support.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of laptop, desktop, thin client hardware and software, wireless devices, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Strong diagnostic and problem solving skills
• Strong understanding of TCPIP, DNS, DHCP, VOIP
• Experienced with VMWare, Windows Servers setup/builds and management, Windows terminal server
• Support other corporate desktop applications such as MS Office, Google Docs, Gmail, VPN,etc.
• Perform some basic programming, database management and application troubleshooting
• Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations, servers, etc.
• Must be able to respond to security threats in the environment and assist with any remediation immediately, day or night.
• Performs various audits including local admin audit, software license audits, deletion of terminated user’s equipment, inventory, etc.
• Have an understanding and be able to manage software licensing
• Maintain up to date asset inventory
• Able to work independently at times with little supervision, as well as with a corporate team of helpdesk technicians, engineers, and programmers, etc.
• Ability to effectively work with outside vendors and technicians as needed.
• Able to work effectively under deadlines in a fast-paced and changing environment supporting all team members from Employees to Executives while delivering exceptional service
• Strong organizational skills and attention to details
• Excellent ability to communicate both orally and written with team members
• Weekend or after hours work may be required to support business functions
• Other duties as assigned

Requirements:

• Bachelors degree in a related science from an accredited university desired
• 5-10 years of non-academic hands-on information technology experience.
• SB , UniBasic/Pick, Unidata application maintenance and development experience is a plus
• Ability to handle multiple projects effectively
• Desire and drive to learn
• Ability to adapt and think outside of the box to find viable and secure solutions
• Ability to lift up to 40lbs at times
• Strong verbal and written communication skills

KNOWLEDGE & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

EXTENT OF PUBLIC CONTACT:

Must be able to interact courteously and tactfully with managers, co-workers, customers and/or vendors to the point that productivity and morale are positively affected.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

WORKING CONDITIONS AND ENVIRONMENT:

This work is performed in a moderately noisy office environment.

EEO Statement:

Honor Foods, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job related information or protected characteristics.

Job Type: Full-time

Pay: $30,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)
• Technical Support: 1 year (Required)
• Programming: 1 year (Preferred)

Work Location: One location