What are the responsibilities and job description for the Technical Lead (IT Infrastructure Specialist) position at HonorVet Technologies?
Minimum of five (5) years of experience aligning IT systems with organizational business processes.
- At least three (3) years of that experience must have been in a lead capacity.
- Must possess a Bachelor's degree in an IT-related or Engineering Field.
- Additional qualifying experience may be substituted for the required education on a year-foryear basis.
Possess a valid Identity and Access Administrator Associate Certification from Microsoft.
Server Support : Providing first-level contact and problem resolution for all users with hardware, software, and application problems. Escalating complex issues to higher-level IT staff as necessary.
2. System Maintenance : Performing routine maintenance tasks for infrastructure systems such as backups, patch management, and performance tuning.
3. Network Monitoring : Monitoring the network to ensure its availability to all system users and performing necessary maintenance to support network availability.
4. Hardware and Software Installation : Assisting with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
5. User Assistance and Training : Working with end-users to identify and deliver required IT service levels. Providing basic training in the use of hardware and software.
6. Troubleshooting : Diagnosing and resolving minor network, hardware, and software problems, providing end users with detailed technical advice and guidance.
7. Documentation : Maintaining an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Documenting internal procedures and ensuring records are kept up-to-date.
8. Security : Assisting in maintaining user security by managing account access, password resets, and adhering to security best practices.
9. Collaboration : Working with other IT staff, such as network engineers, system administrators, and IT support specialists to support the infrastructure and contribute to projects.
10. Vendor Coordination : Interacting with third-party support and equipment vendors as needed.
11. Technology includes : VMware, VXrails, M365 G5 Suite of tools, Splunk, Dell Compute and Storage, Certification Automation, Conditional Access, MFA, Linux, Backup Software.
