Import / Air Operations Customer Service Associate

Your Role Responsibilities include but are not limited :

Manage the end-to-end coordination of LCL/FCL, air shipments, overseeing the entire process from booking at origins to final delivery, covering ocean, air, and domestic shipments.

• Maintain effective and clear communication with origin teams, SSL, Airlines, and customers, providing them with detailed shipping information, pricing, and updates.
• Implement meticulous shipment tracking and monitoring procedures, ensuring customers are consistent informed about the progress of their shipments.
• Prepare and process the necessary documentation required for efficient customs clearance, which includes commercial invoices, packing lists, and bills of lading.
• Facilitate a seamless post-destination follow-up process to ensure timely cargo release and expedited delivery.
• Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
• Coordinate export booking confirmations, submit AES filings, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
• Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
• Collaborate closely with vendors, truckers, and customers to deliver innovative freight solutions and a superior level of customer service.

Experience:

• Prefer 2 years of international freight forwarding experience with ocean and air products.
• Bilingual Chinese /English.
• Understanding and following policies and procedures.
• Tracking and tracing basic shipments or product.
• Understanding of providers, carriers and services in related supply chain environments.
• Communicating potential concerns or delays.
• Operating in a fast pace and changing environment.
• Operating in both a team and individual contributor environment.
• Communicating with co-workers to provide and receive direction.
• Preparing basic reports, queries, and operational information.
• Must be able to read, write, and speak English fluently.
• Strong organizational skills with the ability to prioritize tasks effectively
• Proficient in using Microsoft Office (Word, Excel, PowerPoint), and other office software

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Experience:

• Logistics: 2 years (Preferred)

Language:

• English (Required)
• Chinese (Required)

Work Location: In person

Salary : $22 - $27