What are the responsibilities and job description for the Be an Owner and Drive Success: Import Operations Customer Service Role at Primary Freight! position at Primary Freight Services?
Primary Freight Services, a leading provider of global and national transportation & logistics services, is looking for a dedicated and experienced Import Operations Customer Service Specialist to join our growing La Palma office. With over 26 years of experience and award winning service, we are proud of our positive, dynamic company culture. As an Employee Stock Ownership Plan (ESOP) company, we value our employees as owners and are committed to their success. We're seeking a motivated individual who is passionate about excellence and customer satisfaction.
Key Responsibilities:
1. Manage import operations, including air and ocean shipments, while adhering to
incoterms regulations.
2. Coordinate domestic and rail transportation, including IPI and in-bond movements.
3. Oversee import consolidation services and destination devanning processes.
4. Handle ISF filings, freight releases, and freight payments with accuracy and attention
to detail.
5. Provide exceptional customer service by resolving issues promptly and professionally.
6. Use CargoWISE system for tracking, documentation, and reporting.
7. Prioritize and manage multiple tasks efficiently in a fast-paced, evolving environment.
Qualifications:
1. High school diploma/GED required; bachelor's degree in a relevant field is a plus.
2. Have 3 years of experience in shipping and logistics customer service, preferable
in international freight forwarding .
3. Strong understanding of import LCL, FAK, FCL, and incoterms
4. Experience with IPI, in-bond movements, and ISF filings.
5. Proficiency in using the CargoWISE system.
6. Exceptional customer service and problem-solving skills.
7. Ability to thrive in a fast-paced environment with shifting priorities.
8. Strong communication skills and a collaborative team-oriented attitude.
What We Offer:
1. Competitive salary and benefit package
2. A positive, dynamic workplace culture focused on collaboration and growth.
3. Opportunities for professional development and career advancement.
4. Employee ownership through our ESOP structure, giving you a stake in the company's
success.
If you are career-driven, goal-oriented, and enjoy helping others, we encourage you to
apply today and become part of our award-winning team at Primary Freight Services!