What are the responsibilities and job description for the Med Office Scheduler I position at HOPCo?
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Maintain coverage of the phones between the hours of 8:00 am and 5:00 pm
- Answer incoming calls within 1 to 2 rings 95% of the time
- Establish and maintain demographics and insurance information
- Verify insurance eligibility
- Initiate authorization/referral with primary care physician
- Complete system documentation as it pertains to meaningful use
- Schedule mutually acceptable appointment times for patients and physicians
- Complete all “tasks” and orders in a timely manner
- Facilitate timely receipt and dispatch of medical records
- Demonstrate courteous and helpfulness toward patients and their families
- Display flexibility in work schedule dependent on clinic needs
- Other duties as assigned
QUALIFICATIONS
Education: High school diploma or equivalent
Certification/Licensure: Not required
Skills:
- Medical Terminology
- Basic typing and keyboarding skills
- Strong organizational and interpersonal sills
- Experience with customer service
- Familiarity with computers and other office equipment
- Ability to maintain confidentiality of sensitive information
- Ability to prioritize responsibilities
- Must be able to act calmly and effectively in busy or stressful situations
- Knowledge of insurance plans and procedures
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
- Must be able to establish and maintain effective working relationships with managers and peers.
Physical Requirements:
Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.
