Outreach Coordinator

Outreach Coordinator: Hope and Healing Clinic

Baseline Pay Rate: $33/hr.

Why Hope and Healing Clinic?

Every journey to recovery is unique. At Hope and Healing Clinic, we offer personalized medication assisted treatment and behavioral health therapy tailored to your needs. We are with you every step of the way to deliver guidance, support, and resources on your path towards recovery.

Our team of healthcare professionals provide an expanded scope of care for patients enrolled in our opioid treatment program. This holistic, person-first approach addresses the core of the problem, and the full impact of substance use in their lives.

Join Our Team!

Hope and Healing Clinic is seeking an Outreach Coordinator who is eager to support the launch of their new clinic located in Tumwater, WA.

The Outreach Coordinator will play a critical role in helping build systems and relationships to address community issues related to substance misuse. This person will aim to strengthen relationships with existing and new clients, patients, healthcare providers, elected officials, and other community representatives.

In addition to supporting a variety of outreach initiatives to build systems of care for patients to access treatment throughout Hope and Healing Clinic's service area, they will work as part of a multidisciplinary team to increase awareness around substance use disorder, with an emphasis on opioid use, create an education campaign, and connect potential patients to Hope and Healing Clinic's Opioid Treatment Program. This position will report directly to the Clinic Administrator.

Essential Job Functions:

• Develop and maintain a strategic plan to initiate and grow relationships with primary referral targets defined by leadership
• Assists with marketing and partnership opportunities and identifies steps to increase patient retention in treatment.
• Build & maintain professional relationships with local service organizations, hospitals, police, etc.
• Provide support to coalitions and task forces in building and strengthening a community-based network.
• Serves as community outreach liaison attending community events to educate and build relationships within critical networks such as local government bodies, city/county administrators, addiction support resources, etc.
• Develop compelling thought leadership content (white papers, formal presentations, and creative routes) in formulating successful community outreach events
• Understand partners patient referral process for SUD needs and effectively communicate
• Develop strategies for outreach at homeless camps, shelters, emergency departments, detox centers, and other locations, with priority given to pregnant and parenting women, IV drug users, homeless individuals and those involved with the criminal justice system.
• Learn and support new areas as needed to drive awareness, from website and social media updates to patient engagement analytics
• Maintain regular communication with the MSO and attends meetings as requested • Knowledge and compliance with HIPAA policies and procedures
• Participate in Federal and State substance abuse training and continuing education as needed to safely and effectively perform in the position
• Interacts with all staff in a positive and motivational fashion supporting the company's mission and Best Practice Patient Experience
• Ensures implementation of all clinic policies and procedures; recommend policy and procedure updates and changes as necessary
• Ensures that the clinic protects the rights and confidentiality of all patients to provide each patient with the required medical and clinical care

Position Requirements:

Education:

Bachelor's degree in mental health, community health, or another related field is required. CASAS certification is preferred.

Additional:

• The nature of this position is fast-paced, at times high-stress situations and conditions
• 2-3 Years successful experience planning and executing strategic initiatives in a healthcare/clinic environment
• Opioid Treatment Program experience will be given hiring preference • Have planned and executed strategic initiatives successfully • Extensive knowledge of community resources
• Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior
• Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change
• Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills
• Excellent interpersonal and communication skills
• Excellent organizational and time management skills
• Conducts all business activities in a professional and ethical manner
• Must be able to pass required background checks
• Complies with and up to date with all other testing, screening and credentialing as required
• Valid driver's license, proof of insurance and clean Motor Vehicle Record
• Travel required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.