Peer Mentor

SUMMARY Provides individualized or group education and support (not mental health treatment) to clients, families, and/or friends including education on medical issues, medication issues, and benefits eligibility. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 1.Assist eligible clients that are newly diagnosis or have fallen out of care, with mental and emotional support, relevant education, adherence to mediations, and navigation of the medical care system. 2.Research and remain up-to-date on recourses available to the client’s specific needs and provide linkages between clients and third-party providers. 3.Identify and report to management client feedback on barriers to care, areas requiring improvement, and service recommendations. 4.Link clients to appropriate support services. 5.Research and acquire up-to-date knowledge in living with HIV and treatment and prevention developments. 6.Work closely with case managers, referral specialist, linkage coordinator, and clinical staff to provide up-to-date information such as lab work reports and emerging issues that clients might be facing. 7.Connect and relate to the clients by disclosing personal HIV status, relating to the individual client’s journey with HIV, offering support and advice on individual client’s daily concerns. 8. Accompany clients at medical appointments and related ancillary services, as needed, for: a.Maintaining support, record of changes on the client’s health b.Discuss best health care choices with clients and their doctors. 9.Encourage clients to make strength-based choices to improve health outcomes. 10.Organize and co-facilitate bi-weekly support group, in accordance with contracted deliverables and agency identified goals. 11.Perform other Prevention Department duties including by not limited to: HIV testing and counseling, STI/STD testing and counseling, linkage to care, referral to PrEP services, outreach and community education, condom distribution, and behavioral intervention facilitation. 12.Promote and link eligible clients to agency’s medical clinic and patient assistance program. 13.Work and collaborate with Development Department to increase promotional and marketing messages, as well as maintain up-to-date, relative, and culturally competent promotional materials. OTHER RESPONSIBILITIES Performs other work-related duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform essential functions. KNOWLEDGE AND SKILL OF: Modern office practices, procedures, and equipment HIPAA laws and confidentiality requirements Excel, Word, and basic computer operations HIV transmission, prevention and disease process ABILITY TO: Communicate effectively both orally and in writing with a diverse population varying in age, physical/mental health, lifestyles, and cultural/ethnic backgrounds Meet time schedules, deadlines, and plan and organize work Work confidently with discretion and independently with little direction Work cooperatively with others using tact, patience, and courtesy Maintain current knowledge of technological advances in the field Work with confidential data with discretion Be sensitive to issues involved in working in a multi-cultural, community-based organization Interact effectively with patients and families from diverse populations, cultural, and economic backgrounds Establish and maintain effective team relationships with other healthcare personnel, third- party organizations, and the public Build trust with clients by sharing life experiences Maintain composure, provide positive feedback, express patience, compassion and empathy for clients while keeping them engaged in their healthcare Recognize and adhere to professional boundaries Inspire and motivate participants to positive outcomes through positive role modeling Work as a team with staff, program participants, providers, and members of the community

About Hope and Help Center of Central Florida Inc

Welcome to Hope & Help, a non-profit health organization and medical clinic committed to reducing the alarming rates of HIV and STI transmissions in Florida. Our mission is to provide comprehensive health education, prevention, testing, and treatment. We offer free, rapid testing for HIV, Syphilis, and Hepatitis C at various locations to ensure accessibility. The Medical Clinic provides STI testing and treatment options in Orlando, with patient assistance programs ensuring inclusivity. We understand the interconnected nature of health and offer services such as housing assistance, transgender healthcare, and hormone replacement therapy. Six support groups are also available to provide emotional support. healthy and well. Visit us for a warm and welcoming environment where we stand as the beacon of healthcare you need for testing and treatment. Together, let's end the HIV and STI epidemic in Florida.