Case Manager - Rapid Rehousing - CHP

POSITION SUMMARY:

The Community Housing Department assists individuals and families that are literally homeless or at “imminent risk” of becoming homeless through supportive housing, rapid rehousing, homeless prevention, and rental assistance.

The Case Manager provides Case Management supports to each participant in their assigned caseload. The Case Manager assists the participant to locate an apartment, sign a lease, complete the admission process, assess the participant’s Case Management needs, develop the participant’s Case Plan, implements the Case Plan and documents progress. The goal is for the participant to be able to increase self-sufficiency skills through education or employment training, increase their income, and return to independence on a short-term timeline.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Locating and Leasing Apartments

• Forming relationships with apartment complex managers
• Working with the Operations Coordinator to find apartments appropriate to rent within the grant budget and requesting the deposit checks and rent from the accounting department.
• Assist client in filling out the application, requesting application fee from Accounting, and submitting the application with payment to the designated landlord.
• Assist participants with signing the lease in their name
• Ensure clients turn on utilities in their name and request check for the deposit.
• If participant is handicapped, working with the apartment to make the apartment handicap accessible.
• Complete all admission packet paperwork at intake, which includes explaining program guidelines and giving participant apartment information.
• Identify all financial resources and complete HUD rent assessment.
• Requesting rent and utilities checks for all participants from accounting and ensuring they are delivered or mailed.
• Ensuring monthly tenant portion is paid to the apartment complexes by all participants in caseload
• Conduct face-to-face visits with participant at their apartment unit at least one time monthly, and more often if needed based upon participant needs, to observe participant’s overall wellness appearance, and to observe for any signs of program rules violations.
• Writing Incident reports for serious incidences as well as housing program policy violations.
• Making regular contact at least once monthly with apartment complex management to maintain a quality working relationship.

Case Management

• Maintain a caseload of program participants and provide a full range of case management services to participants in caseload.
• Conduct thorough needs assessment and assist program participant in developing a Case Plan to address identified concrete needs, and barriers to self-sufficiency and permanent housing, to include: specific discharge plans, linkages and action steps to achieve specific goals.
• Monitor participant progress on goals and action steps of Case Plan, documenting progress and updating goals and action steps as appropriate to maintain Case Plan effectiveness and relevancy.
• Engage in direct personal contact with all participants in assigned caseload per current Policy and Procedure regarding frequency and type of participant contact.
• Maintain current and accurate documentation of participant contacts, Case Plan progress, progress notes, incidents, outcomes, and services provided to program participants via HMIS.
• Assist program participant, as appropriate, in obtaining needed services and mainstream benefits for which he/she is eligible.
• Meet with Workforce Coordinator regularly to discuss client’s progress toward employment goals and any employment issues that may arise.
• Provide program participant with transportation to/from medical, mainstream benefit and housing related appointments as necessary pending establishment of linkages.

Availability

• The Case Manager is provided a cell phone specifically for coworkers, supervisors and participants to make contact when needed. He/she is expected to answer all calls to that cell phone during normal business hours, and calls from his/her supervisor or apartment complex management/security during non-business hours.

Record Keeping

• Maintain current and accurate documentation of participant contacts, Case Plan progress, progress notes, incidents, outcomes, and services provided to program participants via HMIS.
• Saves and submits all vehicle fuel receipts and check request forms attached to back up documentation, to the accounting department in a timely manner.

Education and Training

• The Case Manager may be asked to attend workshops, seminars, conferences or in-house trainings relating to his/her position and responsibilities. This may occasionally require overnight travel.

Additional Duties

• The Case Manager may be asked to perform other tasks and duties not specifically outlined in this job description, but within the scope of his/her education, experience, and abilities, as necessary for the successful operation of the agency.

JOB REQUIREMENTS:

• Keep accurate records and reports as directed
• Participate in required program specific training
• Participate in required HMIS/confidentiality training
• Attend department meetings and staff meetings
• Ability to communicate with participants
• Become familiar with agencies and procedures for mainstream benefits applications
• Become familiar with PSH Case Management Model
• Become familiar with HUD rules and regulations
• Valid Alabama Driver’s License and clean driving record.

MACHINE/EQUIPMENT/SOFTWARE USED:

• Computer
• Copy Machine
• Telephone
• Calculator
• Television
• Passenger vehicles
• HMIS / ServicePoint information management software

QUALIFICATIONS AND REQUIREMENTS:

• Minimum of a Bachelor’s Degree in Behavioral or Social Science
• Good oral and written communication skills
• Ability to plan and organize self and work to meet goals
• Must have a valid driver’s license for the state of Alabama and a clean driving record

DEMONSTRATED COMPETENCE:

• Communications skills, both with participants and coworkers
• Collaboration with apartment complex managers and other community resources/linkages
• Accurate record keeping
• Organizational skills

WORKING ENVIRONMENT:

• Ability to work with diverse populations
• Ability to be tactful and flexible
• Ability to conduct business with the diverse personalities of our participants
• High energy level
• Comfortable performing multi-faceted projects in conjunction with day-to-day activities
• Superior interpersonal abilities
• Good reasoning abilities and sound judgment

MARGINAL FUNCTIONS:

• Sitting for two or more hours
• Standing for two or more hours
• Stooping for brief periods
• Lifting/moving boxes, appliances and furniture, no more than 50 pounds individually

PHYSICAL DEMANDS:

The physical demands described on this form are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Job Type: Full-time

Pay: $33,000.00 - $37,000.00 per year

Benefits:

• 401(k)
• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have an active AL driver's license with a clean driving record?
• Do you have at least a Bachelor's Degree?

Work Location: In person

Salary : $33,000 - $37,000