Operations Coordinator

Job Overview
We are seeking a detail-oriented and organized Operations Coordinator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our daily activities, providing exceptional support to both staff and clients. This position requires strong communication skills, excellent phone etiquette, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Hope House of Manitowoc County is a non-for-profit organization whose purpose is to provide shelter and guidance to assist homeless families and individuals on their journey to self-sufficiency. Hope House helps to create structure during a time of crisis, by creating a goal – oriented plan so those who need shelter can focus beyond daily survival, to a life of stability.

Hope House is 24 hour/7 days a week facility. The Operations Coordinator will be expected to help staff in the office, Monday through Friday. The Operations Coordinator’s scheduled hours are flexible based on external committee meetings, in-house needs, and work/life balance. Being a part of the on-call rotation and holiday schedule is required.

Hope House offers a Paid Time Off plan and a generous benefit stipend that can be used for the payment of health insurance premiums, medical expenses, and/or contribution to a retirement account. An “on-call” stipend is also provided.

POSITION DESCRIPTION

We are seeking an experienced and highly organized Operations Coordinator to join our non-for-profit organization team. As an Operations Coordinator, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of our organization. Your attention to detail, customer service expertise, strong organizational skills, and ability to multitask will be key to your success in this role. By working together as a team, we can create a supportive and structured environment that allows our guests to focus on achieving stability and self-sufficiency.

RESPONSIBILITIES

• Support the development and implementation of operational policies and procedures

• Oversee the maintenance of office equipment and supplies

• Assist with budget and financial reporting with Executive Director

• Assist with the on-call schedule for staff and be part of the on-call team

• Assisting ED with timesheets and payroll tasks to send to accounting

• Provide administrative support to the executive team

• Coordinate and manage all Social Media communications

• Assist Marketing team with any duties related to multiple annual fundraisers

• Assist Marketing team with awareness of Hope House mission

• Answering phone and appropriately directing the phone calls

• Assisting and scheduling large donations, school visits, and other volunteer donations

• Greeting visitors to the shelter and directing to appropriate staff

• Assisting in the maintaining safety and security of shelter

• Assisting guests as needed with supplies distribution and information related to house activities

• Supervise guest activities and respond to all guests’ questions and concerns

• Perform duties which help maintain smooth operation of shelter facility including but not limited to cleaning and maintenance of food storage areas, communal areas of the shelter, house laundry, inventory, and distribution of donations

• Monitor and report on progress towards operational goals

REQUIREMENTS

• Associate degree in accounting, office management, business administration, nonprofit management, or a related field or technical certificate or relevant employment experience

• Proficient in Microsoft Office Suite: Excel, QuickBooks, and other relevant software

• Exceptional organizational and time management skills

• Excellent written and verbal communication skills

• Proven experience in operations coordination or a similar role

• Strong knowledge of nonprofit regulations and best practices is preferred

• Ability to work independently and collaboratively in a fast-paced environment

• Flexibility to adapt to changing priorities and deadlines

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required, associate or bachelor’s Degree preferred.

• Experience in a social service organization, preferably working in a residential setting with marginalized or at-risk populations.

KNOWLEDGE AND ABILITIES

• Ability to adapt to a variety of environments or work demands

• Ability to maintain a high level of consciousness and sensitivity to client needs

• Ability to work in a team

• Possess an acceptance and respect for cultural diversity, sexual orientation, and religious backgrounds

If you are passionate about operations management and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as an Operations Coordinator!

Job Type: Full-time

Pay: $20.75 - $22.50 per hour

Expected hours: 40 per week

Benefits:

• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Manitowoc, WI 54220 (Required)

Ability to Relocate:

• Manitowoc, WI 54220: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23