Director of Properties & Support Services

Director of Properties & Support Services

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org 

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. 

We'd like to learn more about you—apply for the role! What's our team like? 

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.

Alex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.

Christina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20 years in finance; enjoys traveling and family time.

Beth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing, cooking, gardening, and traveling.

Bill—Director of Properties and Support Services—Resides with his partner. Licensed Marriage and Family Therapist with 25 years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.

Cayla—Director of Evaluation and Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.

Debbie—Director of Development and External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

Jasmine—Consulting Director of Strategic Initiatives—Resides with her husband, three children, and three dogs. MS in Organizational Leadership and Innovation; co-convener of the Multi-faith ACTION Coalition and board member.

Kristina—Director of Human Resources—Resides with her spouse, child, and French Bulldogs. 20 years in leadership, operations, and people management; Bachelor's in Business Administration, SHRM-SCP certified; enjoys family time, lifting weights, indoor cycling, hiking, and laughter.

Mashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' DEIB Committee and board member.

Tanya—Director of Rapid Re-Housing and Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15 years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.

WHO WE ARE LOOKING FOR:

The Director of Properties and Support Services at Hope Solutions holds a crucial leadership role overseeing a diverse range of housing and support programs. This includes managing HUD-related multi-site initiatives such as ACCESS, FISH, and MHSA programs, alongside services and property management operations, and the site-based El Portal Programs. The Director also plays a vital role in new housing projects, quality assurance, and data management. 

This position is pivotal in driving the success of various programs, ensuring they align with the organization's mission. The Director collaborates extensively across teams, contributing to strategic goals and fostering a culture of excellence in housing services. This multifaceted role demands a strategic thinker who can efficiently manage programs, properties, and data to make a lasting impact within the community. 

Supervisory Responsibility (4): 3 Properties & Services Managers, and a Facilities Manager 

WHAT WILL YOU DO:

Leadership Role: 

• Active participation and contribution to the Hope Solutions Directors Team.  
• Cultivate and maintain successful relationships with key stakeholders, County leadership, and contract liaisons. 
• Represent Hope Solutions with community stakeholders, as assigned. May require evening meetings. 
• Assist with the planning and implementation of new programs when opportunities arise. 
• Attend Hope Solutions Board Meetings as directed. 

Oversight of HUD Program and Grants Management: 

• Participate and ensure participation in Coordinated Entry meetings related to housing placement for permanent supportive housing, rapid rehousing, and shelter plus care vouchers on behalf of clients. 
• Oversee the hiring, onboarding, and training of direct reports and new staff, and ensure the annual performance evaluation for all staff. 
• Ensure that screening of residents, rent calculations, and coordinated entry processes are consistent with HUD requirements, housing first, and fair housing regulations.    
• Ensure fair and legal processes for the removal of residents from housing programs – as a last resort only. 
• In collaboration with the Director of Finance and Director of Site-Based Housing and Services, monitor and ensure that Annual Progress Reports (APRs), Homeless Management Information System (HMIS), HUD grant execution, and oversight are completed in a timely and accurate manner. 
• In collaboration with the leadership team, identify funding opportunities, discern whether these match Hope Solutions' mission and goals, and identify who will take the lead in applying for such funds. 

Property Management: 

• Oversee the hiring, onboarding, training, and supervision of property management staff. 
• Set target goals for the number of units to be master leased by Hope Solutions and work with the team to ensure the availability of the targeted number. 
• Set quality performance measures for property management and ensure adherence to quality standards (i.e., unit inspections, landlord engagement, responsiveness to maintenance needs, trauma-informed property management) and ensure the highest level of housing quality possible. 
• In collaboration with the Director of Finance, draft, monitor, and oversee adherence to the annual property management budget. Ensure that HUD and other housing funds are used only for eligible activities. 
• Oversee quality landlord engagement practices. 
• Oversee property data management system, ensuring timely and accurate data collection and entry.  

Quality Assurance: 

• In collaboration with the Vice Preseindet of Programs (VPP), Chief Operating Officer (COO), and Chief Executive Officer (CEO), develop continuous quality improvement methods for the agency, including developing logic models for each program, ensuring quarterly review of target goals, and adequate data collection support evaluation. 
• Provide leadership regarding staff development and training. Work with the leadership team to identify training gaps and needs for various components of Hope Solutions' work. 

Housing Development: 

• In collaboration with the CEO and the VPP, support pre-development and development efforts for all new housing projects. 
• Represent Hope Solutions at related meetings and audits associated with each housing project. 
• In collaboration with the VPP and CFO, support the development and oversight of housing development budgets. 

Cultural Responsiveness: 

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively. 
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging. 
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals. 
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. 
• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment. 

Organizational/Administrative Responsibilities: 

• Professionally represent Hope Solutions in all circumstances. 
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety. 
• Establish and maintain professional boundaries in working with clients. 
• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions. 
• Take responsibility for program budget management in collaboration with the COO.  
• Utilize funds as needed and monitor usage data for reporting and program adjustments/planning. 
• Assist with the creation and annual distribution of a standardized client satisfaction survey. 
• Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies. 
• Ensure timely and accurate data is entered into the Homeless Management Information System (HMIS). 
• Work with the COO and Director of HR to design and maintain policies and procedures for the Housing Navigation, Probation/Re-Entry, and Rapid Rehousing programs. 
• Complete required administrative paperwork and reports in a timely and accurate manner. 
• On-call, after-hours, and backup work for other team members may be required. 
• Perform all other duties and responsibilities as assigned. 

Position Qualifications: 

• Master's degree in Public Administration, Business, or Human Services field or five years or more experience managing in a non-profit agency. 
• At least five years of experience working with populations from vulnerable circumstances. 
• Clinical Licensure Preferred 
• Experience managing multiple programs and budget(s) of $1M or more. 
• Bi-lingual in English/Spanish preferred. 
• Outstanding written and verbal communication skills. 
• Computer proficiency in the use of Microsoft and database applications. 
• Knowledge of and belief in the "Housing First" philosophy and strategies; and a conviction about the capacity of people to grow and change 
• Commitment to continuous improvement and a willingness to admit and learn from mistakes  
• Extensive knowledge of Contra Costa housing resources 
• Must be familiar with the needs and issues of unhoused families & adults with mental disabilities. 
• Must have an operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work. 
• Must pass LiveScan screening and TB test. 
• Salary contingent upon skill and experience. 

Physical Qualifications: 

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs. 
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance. 
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails. 
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing. 
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations. 
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night. 

Compensation & Benefits:

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Salary : $104 - $134