What are the responsibilities and job description for the Dispute Analyst position at Horizon Bank?
A Dispute Analyst is responsible for processing debit card, ATM, and ACH disputes. This includes processing incoming claims, providing customer credit, sending letters, processing pending adjustments, and chargebacks in a timely, efficient, and accurate manner.
Principal AccountabilitiesResponsible for researching criminal fraud methods and tools, tracking financial data, creating reports, identifying and investigating possible fraudulent activities, and developing techniques and tools useful in the prevention of fraud. Responsible for adhering to all Bank policies and procedures including to BSA, OFAC, CIP, and related acts, and participation in ongoing related training. Represent the Bank to both internal and external contacts in a courteous, professional manner in face-to-face, written and telephone communications. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.
Duties- Process the day to day consumer disputes for unauthorized debit transactions.
- Process all charge back transactions timely.
- Process pending adjustments and related tasks.
- Participate in on-going training to stay abreast of new Reg E trends, risks and procedures.
- Other duties as assigned
- Two years general banking or regulatory agency experience, with an emphasis in compliance and/or operations.
- College degree or equivalent banking experience desired. High School diploma or GED is required.
- Basic knowledge of Bank administration, lending and operations products and services, related state and federal laws and regulations and other Bank operational policies and procedures.
- Ability to proactively identify and assess potential concerns and risk.
- Comprehensive understating of general banking compliance regulations and laws.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
- Ability to demonstrate strong interpersonal skills and communicative skills as well as effective written and verbal communication.
- Must be highly organized, self-starter and adaptable to change.
- Must possess exceptional organization, time management and follow-up skills.
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Physical Requirements
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)
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Physical Demand: |
Percentage of Time: |
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Communicate with regulators, vendors, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others. |
90-100% |
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Able to verify authenticity of forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility. |
90-100% |
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Able to grasp, move and sort forms and papers. |
90-100% |
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Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone |
90-100% |
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Able to remain stationary at a desk for long periods of time. |
75-100% |
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Regularly move about the office to access file cabinets, storage drawers and various office equipment. |
75-100% |
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Occasionally position self to reach heights between floor and 6' |
<25% |
Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.
#LI-DNI
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Horizon, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, ancestry, disability status, protected veteran status, genetic history, pregnancy, or any other protected characteristic as established by law.
