What are the responsibilities and job description for the IT Support Specialist (Tier 2) position at Horizon Behavioral Health?
Hours: full-time (37.5 hours per week), Monday - Friday, 8:30 am - 5:00 pm
Location: Lynchburg VA, 24501
Position Summary
The IT Support Specialist (Tier 2) will serve in a help desk work environment and will report to the Network and Systems Support Manager.
Required Education and Experience
- Associate’s degree in IT, Computer Science, or a related field (bachelor’s preferred but not required). Equivalent work experience may substitute for formal education.
- 2–4 years of experience in an IT support or help desk role, including prior Tier 1 help desk experience with demonstrated progression to more advanced troubleshooting, with hands-on experience with hardware, software, and network troubleshooting.
- Preferred certifications: CompTIA A , Comp TIA Network , CompTIA Security , Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation Certification, HDI Desktop Support Technician (DST).
Related Knowledge, Skills and Abilities
- Knowledge of: Windows operating system; networking concepts (OSI Model, ICMP, TCP/IP, DNS, VPN); Active Directory, group policies, and user management; IT security principles (firewalls, antivirus, encryption); enterprise applications (Microsoft 365, SharePoint), Hardware and software troubleshooting techniques; ITIL best practices and ticketing systems (Track IT or other comparable). Knowledge of scripting (PowerShell/Batch) is a plus.
- Ability to: perform advanced troubleshooting and problem-solving; provided articulate written and verbal instructions and explain technical concepts to non-technical users; provide assistance with remote support and desktop management tools.
- Willing and available to work modified schedules (weekends, holidays, etc.) as required; Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
HORIZON ENVIRONMENT
Horizon Behavioral Health is located in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts, and a revitalized downtown that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years, and named Best Place to Work by Lynchburg Business Magazine in 2023, and again in 2024!
To Apply – Please visit our online career center at https://www.horizonbh.org/careers/
Horizon Behavioral Health is an Equal Opportunity Employer (EOE).
