What are the responsibilities and job description for the Help Desk Technician Level 1 position at HORIZON FAMILY MEDICAL?
At Horizon Family, we are dedicated to providing exceptional healthcare services to the communities we serve. If you’re passionate about making a difference in patients’ lives, we have an excellent opportunity for you to join our successful, dynamic, and innovative multi-specialty group with 30 locations in beautiful Hudson Valley NY. You will work with a team of compassionate and skilled IT professionals servicing Physicians, APPs, and support staff who are passionate about providing the highest quality care to our patients.
We value and encourage work-life balance. Horizon Family is committed to offering the best to each patient and to each team member as individuals.
Responsibilities:
- Provide timely and professional technical support to end-users via phone, email, or chat.
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Assist with password resets, account setups, and access permissions.
- Escalate complex issues to higher-level support teams when necessary.
- Document and track incidents in the help desk ticketing system.
- Collaborate with colleagues to ensure efficient problem resolution.
- Maintain knowledge of company systems, applications, and processes.
Requirements:
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and organizational skills.
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Goshen, NY 10924 (Required)
Ability to Relocate:
- Goshen, NY 10924: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
