What are the responsibilities and job description for the Director of Front Office position at Horizon Hospitality Associates, Inc?
We are seeking a dynamic and polished Director of Front Office for an iconic full-service waterfront hotel in Palm Beach County, FL. This property offers guests a high-end experience with a wide range of amenities. The hotel is managed by an industry-leading hotel management company and offers significant room for advancement. Their competitive compensation, growth plans, and employee-first culture make this a great time to join this organization!
Base Salary: $80,000 - $90,000 plus 15% bonus potential, comprehensive health benefits, 401k with company match and much more!
Responsibilities:
• Respond to all guests’ requests, problems, complaints, and/or accidents presented at the Front Desk or through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner
• Motivate, coach, counsel and discipline all Front Office personnel according to company S.O.P.'s
• Conduct regular Front Office Manager meetings to ensure communication is transparent
• Maximize room revenue and occupancy by reviewing status daily.
Qualifications:
• 3-5 years of Marriot front desk or guest services leadership experience
• Experience leading a team of 20
• High-end hotel experience (4 stars)
• Ability to work nights, weekends, and holidays as needed
If you are interested in driving your career to the next level, apply today or send your resume to Pat Dutcher (pat@horizonhospitality.com)!
Only qualified candidates will be considered.
Salary : $80,000 - $90,000
