Vessel IT Analyst

At Hornbeck Offshore, our people are our propellers to success, and our most important asset. Our culture of integrity, commitment, excellence and teamwork is what differentiates us from the rest.

We’re committed to being your Company of Choice®

Job Description Summary

The Vessel Information Technology (IT) Analyst is a combination of both IT Help Desk and Field Technician roles providing services and experience in multiple IT disciplines. The Vessel IT Analyst reports to the IT Service Delivery Manager providing support both shoreside and in the field to our Company’s vessels both domestic and abroad in foreign markets.

Job Description

SCOPE OF DUTIES

The duties of the Vessel IT Analyst shall include, but are not necessarily limited to the following:

• Field Technician: Installing, configuring, maintaining, and documenting of systems (networking equipment, computers, printers, cameras, etc.) onboard ships and in corporate facilities.
• Networking: Completing remote and onsite network configuration changes based on client requests and new installations.
• Cybersecurity: Participating in the Company’s proactive and response efforts.
• Bench Technician: Configuring, upgrading, inventorying, and documenting various systems and software.
• Help Desk: Assisting end-users with assistance requests and documenting the experience in a ticketing system.
• Training: Providing end user training on various systems utilized by the company and maintaining training documentation.
• On Call Rotation Responsibility: Answering and assisting end-users with after-hours and weekend assistance requests for one week approximately every 8 weeks.
• All other duties as assigned by management.
  
  

Required Qualifications

Education: High school diploma or equivalent preferred. Technical certifications a plus.

Experience: A minimum of 1 year or more of experience in troubleshooting computer network problems and providing IT-based customer service.

Skills

• Ability to effectively communicate and work with all levels of personnel in the organization.
• Ability to maintain confidentiality over any and all information that may be seen through the normal course of the job.
• Ability to collaborate well with others.
  
  

Certifications: Ability to maintain valid credentials for travel: State-issued driver’s license, Transportation Workers Identification (TWIC) Card, and United States issued passport.

Must be willing to board and ride vessels to increase understanding of how this role supports our business.

COMPETENCIES

Problem Solving

• Anticipates the impact of decisions and actions on others
• Identifies recurring problems and offers solutions based on facts and data
• Seeks out expert opinion when making decisions and solving problems
• Is thorough and attentive to detail
• Keeps his/her manager involved on important issues and/or problems
  
  

Work the Plan

• Achieves closure and follows through on tasks and projects
• Effectively multi-tasks and efficiently manages time
• Delivers a timely, complete, and accurate work product
• Clearly communicates what he/she needs from others to get the job done
• Follows established policies and procedures
  
  

Inspire Trust

• Demonstrates a strong service orientation to both internal and external customers
• Takes personal responsibility for decisions and mistakes; does not shift blame
• Is approachable and easy to deal with; handles pressure in in a calm manner
• Deals with people in a candid, straightforward, and respectful manner
• Acts with the highest level of integrity and professionalism and demonstrates a strong work ethic
  
  

Personal Learning

• Seeks professional development, training, and relevant certifications
• Remains open and non-defensive to feedback
• Demonstrates a willingness to learn new things and take on more responsibility
• Asks for feedback from his/her managers on how to improve
  
  

Collaborate

• Keeps open lines of communication with others
• Works collaboratively with people within and across departments to accomplish objectives
• Is understanding of others’ time demands and workload
• Builds personal relationships with people across the company
• Is quick to offer help to others in getting the job done
  
  

Flexibility

• Remains open-minded to others’ ideas, input, and new ways of doing things
• Makes suggestions on how to improve processes and create efficiencies
• Demonstrates flexibility to changing priorities and work demands
• Fully supports company decisions and initiatives
  
  

DEMANDS AND WORK ENVIRONMENT

Eyesight: Functional, correctable to 20/20.

Hearing: Functional, correctable to normal to perceive sounds at normal speaking levels with or without correction; Ability to receive detailed information through oral communication and to make the discriminations in sound.

Speech: Ability to express or exchange ideas by means of the spoken word.

Mobility: Unencumbered by physical limitations to perform the following activities: Sedentary work in an office environment that includes frequent sitting, standing, and walking, gross and fine motor dexterity for typing and reasonable lifting of equipment up to 25 lbs.

HOURS OF WORK

Standard office hours are Monday through Friday, 8:00am until 5:00pm and may be adjusted with approval by the department supervisor. Some overtime, work related travel (foreign and domestic) and weekend work may be required, subject to company operational requirements.

Routine Variable Travel Required (30% - 50% of time, based on project workloads):

• Port Fourchon, Louisiana – regular trips (approximately 8 – 12 days each month) in a company-assigned vehicle
• Other domestic travel – approximately several times a year
• International travel – approximately several times a year
  
  

Regular and reliable attendance is required. This position participates on the Information Technology on-call rotation as assigned and required.

Note: Rotation schedule may vary and is subject to change based on vessel requirements.

In-person applications will be accepted by appointment only.

M/F/EEO/AA Employer/Vet/Disabled