Automotive Service Valet - Nissan

At Hoselton Nissan, YOU are in the driver's seat!

We are looking for a SERVICE VALET to join our service team! Do you like cars?  We have the perfect position for you!

Great opportunity to learn and grow with the Hoselton family!

This is an entry-level position and can be full or part-time based on your availability.  

• Schedule: 
  • Full-Time - 5 day work week, Monday - Friday, 7:30am - 3:00pm, Occasional Saturdays may be needed and Sundays off
  • Part-Time - flexible scheduling to be discussed during interview
• Compensation: entry level, hourly rate $16-18/hr based on experience

• Greets incoming service customers and directs them to a service advisor for check-in
• Performs vehicle walk-around inspection
• Preps customer vehicle with protective items: mats, covers and tags
• Retrieves customer vehicles at drop-off and pick-up
• Drives vehicles from service lane to parking lot or service bays as needed
• Maintains appearance of service drive and keeps the service lot clean, neat and orderly
• Prepares supplies for vehicle check-in 

General Expectations

• Maintaining and displaying a positive attitude
• Able to maintain a professional attitude and the ability to deliver best-in-class customer service
• Wearing clean, proper attire and present a neat appearance
• Assisting with general shop housekeeping
• Maintaining high work standards
• Strictly adhering to all set processes and procedures

You Must:

• Be ready to move and keep busy!
• Be able to drive a manual/stick or learn
• Be computer literate and adaptable to technology
• Pass a drug test
• Have a clean and valid NYS drivers license

• Tons of opportunity with a career path for advancement! 
• You will always be busy and, as the welcoming face to our customers, you will personally have an impact on their experience here.
• Full training and state of the art technology
• Generous Paid Time Off & Holidays!
• NO WEEKENDS OR HOLIDAYS!
• Medical insurance as low as $11/week, dental as low as $4/week and vision as low as $1/week
• $500 employer sponsored FSA benefit card
• 401(k) retirement plan (with profit sharing & employer match)
• Group Life & Disability Insurances
• Employee Referral Program
• The chance to give back and work for a company that is active in the community
• Free tickets to Amerks & Red Wings games
• Annual employee appreciation dinner
• Discounts on CARS, parts, service
• Updated state of the art facilities
• This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!

• See our "Welcome to Our Family" video here:  https://www.youtube.com/watch?v=UpOWIYqaAGE  

POSITION SUMMARY

The Service Valet is responsible for assisting guests in all aspects of the service process involving our service drive and parking lot.

DUTIES AND RESPONSIBILITIES

The Service Valet is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

Cars Pulling in for Service -

• Greet the customer with a smile – “Welcome to Hoselton!. I would be happy to get you started for your service appointment.” Thank the customer for their patronage.
• Tag customer’s keys with appropriate tag and place key in cup holder of vehicle, while in vehicle, glance at vehicle mileage.
• Record tag # and current mileage on the vehicle check-in sheet.
• With clip board and check-in sheet, record vehicle vin # and date of when inspection sticker is due.
• Talk with the customer and explain you are going to do a couple simple checks of vehicle.
• While checking wiper blades, ask them if they are having any issues with their wipers clearing the windshield – record data on the check–in sheet. Pass or fail.
• With a tire tread gage, check drivers side front and rear tire tread measurements. Record results on check-in sheet.
• At the same time as checking tires, glance at vehicle for any pre-existing damages to vehicle. Proceed to the rear of vehicle and passenger side of vehicle and record any notated damage.
• Give sheet to customer and lead them into the write up area and introduce them to the service advisor. Inform advisor to notate the alignment check results.
• Drive vehicles from service drive to rear parking lot, hang keys onto service board for technicians.

Cars Pulling Out After Service has been Completed –

• Inspect vehicles for grease stains.
• Vacuum drivers and passengers front floor areas, clean floor mats and if applicable wipe down dash and steering wheel on every vehicle.
• Park vehicles in front of building for customer pick up.

Service Drive Responsibilities –

• Keep service drive clean.
• Sweep, spray down and squeegee floor daily.
• Empty garbage from garbage bins.
• Set tire pressures on cars, replace wipers, etc.
• Wash floor with soap, scrub and squeegee dry. Weekly
• Create key tags for vehicle check in.

Shop duties –

• Help keep shop clean from trash. Empty tires and cardboard daily.
• Refill washer fluid jugs for technicians.

Office Duties –

• Keep all windows and walls clean.
• Sweep up large debris when needed.

Miscellaneous –

• Driving cars to set monitors.
• Picking customer cars up from homes when needed.
• Shuttling customers as needed.
• Snow removal, salting slippery areas.
• Help with various tasks upon Service manager/advisor requests.

EXPECTATIONS

• Using customers first name whenever possible.
• Making eye contact, smiling and acknowledging any guest within a 10-foot radius.
• Use floor mats, seat covers, steering wheel covers to maintain cleanliness of guest vehicles.
• Maintaining awareness of, and complying with, all Hoselton safety regulations and processes.
• Maintain high work standards
• Adhere to Service Department Processes and Procedures, including the dress code
• Adhere to Company Policies and Procedures
• Perform duties as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about department issues verbally and/or in written form
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently report to work on time prepared to perform duties of the position
• Strive for harmony and teamwork within the department and between other departments
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
• Listen actively to understand others completely
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and attitude
• Must possess excellent verbal and written communication skills
• Some computer knowledge and/or experience
• Motor Vehicle Report required
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, walk, sit
• Use hands to finger, handle, or feel objects, tools, or controls
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 75 pounds
• Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise and vibration
• Moderate exposure to fumes (e.g., exhaust fumes and paint)
• Moderate dust
• Extreme exposure to moving mechanical parts and vehicles
• Moderate heat and/or cold
• Other hazardous and non-hazardous materials
• Use computers and office equipment as part of their daily functions

WORK SCHEDULE

Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.

Hoselton Auto Mall is an equal opportunity employer.

Salary : $16 - $18