Office Support Specialist

JOB FUNCTIONS:

• Welcoming guests and direct them to the individual they are meeting/visiting.
• Keep a positive attitude. Keep this organizations mission at the forefront of decisions.
• Maintain professionalism in all interactions with staff, patients, families and remember you are a representative of this organization.
• Answer phones promptly and professionally.
• Receive, direct and relay telephone messages.
• Serves visitors, vendors, and families by greeting, welcoming, and directing them appropriately and notifies company personnel of visitor arrival.
• Assure HIPAA compliance with all visitors, vendors and guests.
• Maintains safe and clean receptionist area by complying with procedures, rules, and regulations.
• Maintains continuity amongst employees/staff members.
• Direct THBR patients, their families, vendors, referral sources and the general public to the appropriate staff member.
• Responsible for ordering office supplies.
• Cross Train with Supply Admin to be familiar with ordering medical supplies.
• Make packets for student nurses and copies of employee applications.
• Keep log for PT&R machine for Clinical Department.
• Provide office support services in order to ensure efficiency and effectiveness within THBR organization.
• Open mail, received date stamped, and distribute to appropriate staff member.
• Perform any additional duties assigned by Supervisor or CEO.

EDUCATION:

• High school or GED diploma; college experience desirable

WORK EXPERIENCE:

• Computer skills including Windows and Word.
• Background in medical terminology desirable.

SPECIAL SKILLS:

• Ability to organize efficiently and establish priorities for work
• Ability to handle stressful and delicate situations with tact, diplomacy, attention to their importance, and understanding of responsibility involved
• Knowledge in hospice care desirable

REQUIREMENTS:

• Must have good communication skills and techniques with facilities, patients, families, office staff, and physicians.