Hotel Front Desk Agent

Do you love putting a smile on people’s faces? Do you find spreading small acts of kindness makes you feel good at the end of the day? We are looking for people who truly CARE about other people to fill our front desk positions. The right fit for this job is someone who finds satisfaction in making other people’s days better, and who looks for opportunities to do so! If this sounds like you, you might have a very successful career in Hospitality!

The hotel front desk environment is a fast-paced and high-energy environment. It’s more than just answering phones, booking rooms, and taking guests requests. it’s giving each guest a unique personalized experience based on who they are, and who you are! Apply today to get started!

Compensation: $17.50 - $20.00 DOE

Job Required Skills:

· Being a good listener

· Being a good communicator

· Problem-solving

· Time management

· Multi-Tasker

· Interpersonal/ social skills

· Punctuality

· Adaptability

· Great attention to Detail

Responsibilities:

· Greet guests in a warm and friendly manner upon arrival

· Register guests, assign rooms, and provide them with relevant information regarding their stay

· Answer phone calls and respond to guest inquiries promptly and professionally

· Assist guests with check-out process, ensuring accurate billing and resolving any issues or concerns prior to their departure

· Provide recommendations and assist guests with reservations for local attractions, restaurants, and transportation

· Handle guest complaints and ensure appropriate action is taken to resolve any issues and maintain guest satisfaction

· Keep up-to-date with hotel services and facilities to provide accurate information to guests

· Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for guests

Qualifications:

· Previous experience of one year in customer service or hospitality is preferred

· Proficient in computer skills, including knowledge of hotel reservation systems (PEP/Opera preferred)

· Ability to work weekends and holidays as required hotels are open 24/7/365

· Flexibility to work various shifts, including mornings, evenings, and overnight

Shift availability:

· Day Shift (6a-2p/7a-3p) but may vary

· Night Shift (2p-10p/3p-11p) but may vary

· Overnight Shift (10p-6a/11p-7a) but may vary

Benefits:

· Employee discounts at other hotels of the same brand

· Paid time off after 1 year

· Paid sick time after 90 days

· Friends & Family discounts to share with those you love!

· WA State Medical Leave for qualifying events

Work Location: In person, no remote option

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Ability to Relocate:

• Tacoma, WA 98444: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20