Room Attendant at Hotel EMC2

JOB DESCRIPTION:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Previous knowledge of vacuum, carpet shampooer, and buffing machine.

RESPONSIBILITIES:Duties and ResponsibilitiesRESPONSIBILITES:
Clean, dust, polish and vacuum to make sure guest rooms and bathrooms
meet hotel standards. * Change linens, make beds, and clean the bathroom.

• Restock all guest room supplies, like soap and shampoo.

Organize your linen closet, restock your cart, and get ready for the
next day, before your shift ends each day.
Greet guests that you encounter during your shift with a friendly
smile.
Monitor and handle guest complaints following guest services training
procedures and ensure guest satisfaction, immediately reporting any complaints
to the supervisor.
Return and properly tag all lost and found articles in the Security
Office. * Attend all hotel required meetings and trainings.

Promote
and support effective departmental and hotel communication through varies
technical devices.
Use
correct cleaning chemicals for designated surfaces, according to OSHA
regulations and hotel requirements. * Perform other duties as requested by management.

• Able to work any shift to the highest priority at the moment.

ADDITIONAL QUALIFICATIONS: * Must be able to communicate in the primary language of the hotel.

• Must wear proper uniform/dress at all time and be well groomed.
• Must maintain flexible schedule to accommodate hotel business and networking function.

Previous
Housekeeping experience preferred.
Knowledge
of cleaning and sanitation products, techniques and methods.
Knowledge
of cleaning sensitive materials.
Experience
using highly technical communication and computer devices.
Must
be able to stand, stoop and bend for long periods of time during the day.
Must
be able to handle multiple tasks and be able to walk for extended periods of
time.
Ability
to work well under pressure in a fast paced environment.
Must
be able to lift and carry up to 50 lbs.
Excellent
communication and organizational skills.
Communicate
in the primary language of the hotel.

Able
to work: Holidays, weekends and any day/shift * Must be able to push a cart with supplies weighing thirty or more pounds.

ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.