What are the responsibilities and job description for the Reservations Agent position at Hotel Management of New Orleans LLC?
Reservations Agent-$14.00
New Orleans, LA
Description
Reservations Agent-Fulltime, 40 hours per week, 10am-7pm & 9am-6pm, work weekends
New Orleans, LA
Essential Duties and Responsibilities (include but are not limited to)
Guest Services
Management of all aspects of reservation inquiries
Monitoring of reservations to ensure guest request fulfillment
Management of guest requests and / or complaints with satisfactory response to resolution
Hotel Operations
Working knowledge of hotel rates and promotional and/or package programs
Accurate data entry of all matters pertaining to guest information and reservations
Proper routing of telephone calls and messages
Safety & Security
Secure management of guest information
Other Responsibilities
Working familiarity with hotel layouts
Working familiarity with hotel room types, categories
Maintenance of work area in a neat, professional manner
Completion of any Supervisory request as directed
Qualifications
Reservations Agent must be able to perform each essential duty as listed above satisfactorily. Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Customer Service
- Responsive to guest needs in a courteous, proactive, timely manner
- Management of difficult or emotional customer situations in a rational, calm manner
- Solicitation of customer feedback to improve service
Written/Verbal Communication
- Ability to read and write in a clear, professional manner and tone
Mathematical
- Proficient in addition, subtraction, multiplication, and division
- Practical knowledge of US currency
Technical
- Operation of a computer using a keyboard and mouse
- Proficient operation of property management system, telephone switch, and fax machine
Reasoning
- Ability to make sound decisions based on undefined parameters
- Ability to multi-task in a calm and collected manner
Physical Demands
- Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking
- Occasionally lifting and/or moving up to 20 pounds
Salary : $14
