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Reservations Agent

Hotel Management of New Orleans LLC
Orleans, LA Full Time
POSTED ON 12/15/2024 CLOSED ON 2/12/2025

What are the responsibilities and job description for the Reservations Agent position at Hotel Management of New Orleans LLC?

Reservations Agent-$14.00

New Orleans, LA

Description

Reservations Agent-Fulltime, 40 hours per week, 10am-7pm & 9am-6pm, work weekends

New Orleans, LA

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

Management of all aspects of reservation inquiries

Monitoring of reservations to ensure guest request fulfillment

Management of guest requests and / or complaints with satisfactory response to resolution

Hotel Operations

Working knowledge of hotel rates and promotional and/or package programs

Accurate data entry of all matters pertaining to guest information and reservations

Proper routing of telephone calls and messages

Safety & Security

Secure management of guest information

Other Responsibilities

Working familiarity with hotel layouts

Working familiarity with hotel room types, categories

Maintenance of work area in a neat, professional manner

Completion of any Supervisory request as directed

Qualifications

Reservations Agent must be able to perform each essential duty as listed above satisfactorily. Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer Service

  • Responsive to guest needs in a courteous, proactive, timely manner
  • Management of difficult or emotional customer situations in a rational, calm manner
  • Solicitation of customer feedback to improve service

Written/Verbal Communication

  • Ability to read and write in a clear, professional manner and tone

Mathematical

  • Proficient in addition, subtraction, multiplication, and division
  • Practical knowledge of US currency

Technical

  • Operation of a computer using a keyboard and mouse
  • Proficient operation of property management system, telephone switch, and fax machine

Reasoning

  • Ability to make sound decisions based on undefined parameters
  • Ability to multi-task in a calm and collected manner

Physical Demands

  • Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking
  • Occasionally lifting and/or moving up to 20 pounds

Salary : $14

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