What are the responsibilities and job description for the Commercial Account Manager position at Hotwire Communications?
The Commercial Account Manager is to be the liaison between Hotwire and assigned property related to all commercial services provided to a Residential Multi-dwelling Unit Property. In addition, the CAM must take primary responsibility for the coordination of service delivery and overall performance of commercial services, often included in the contract or offered at discounted rates, at an assigned property and also identify new business opportunities within your geographic territory.
RESPONSIBILITIES:
- Commercial Account Managers are the chief relationship and marketing officer on each assigned Hotwire community.
- Review contract-related deliverables and ensure compliance; additional services are communicated internally and included in addendums; identify opportunities to provide additional billable services at Fision Plus rates.
- Review commercial and common area accounts to identify potential issues, gaps in revenue, document equipment, and adjust accounts as necessary; cross reference Salesforce and billing system to ensure consistency.
- Attend out-of-office meeting with customers as needed to deliver sales presentations, present & discuss services and solutions, conduct site-surveys, and supervise and observe installs; attend launch kickoff meetings to discuss deliverables outlined in contract.
- Attainment in identifying a client’s needs and providing strategic solutions; ensure the client has an overall positive experience as it relates to Hotwire and the services being requested/provided Create and maintain account, opportunity, and contact records in Salesforce; document Salesforce throughout the opportunity lifecycle and update with pertinent information; create and update Service Orders with accurate contact, billing, and engineering notes.
- Provide support to Service Coordinator and Sales Engineer; assist with monitoring outstanding tasks and tickets, and coordinate with property and dispatch for installation(s).
- Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed specified timelines.
- Generate quotes, obtain signatures and approvals for all billable services, ensure they’re fully executed at the executive level.
- Assist the Account Management team with performing property audits to identify services being provided.
- Performs all other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree preferred or equivalent
- 2-4 years of telecommunications industry experience with account management experience preferred
- Strong English verbal and written skills
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-JW1
