What are the responsibilities and job description for the Head of First Impressions position at Houchens Insurance Group Inc.?
Description
What is Houchens Insurance Group?
We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:
1. Clients
2. Co-owners
3. Communities
By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.
To learn more about Houchens Insurance Group, visit us on LinkedIn.
Summary
Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel. Sorts incoming and outgoing mail and faxes. Handles general office service needs.
80%
Clerical Duties
Responsibilities include:
- Answering incoming telephone calls, determining purpose of callers, and forwards calls to appropriate personnel or department.
- Taking and delivering messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answering questions about organization and providing callers with address, directions, and other information.
- Welcoming on-site visitors, determining nature of business, and announcing visitors to appropriate personnel.
- Developing familiarization with visitors who frequent the office.
- Monitoring visitor access and issuing passes when required.
- Receiving, sorting, and routing mail, and maintaining and routing publications.
- Maintaining fax machines, assisting users, sending faxes, and retrieving and routing incoming faxes.
- Ordering, receiving, and maintaining office supplies.
- Operating office equipment such as envelope-sealing machine, letter opener, postage machine, and photocopying machine.
- Performing other clerical duties as needed.
- Completing special projects as assigned by Manager.
- Assists Service Team as needed.
- Learning all Clerical Department service standards and procedures.
10%
Customer Service and Teamwork
Greets visitors and coworkers with a welcoming attitude. Aids in multiple facets of the agency that require attention. Works together with the team and with other departments. Volunteers will back up and/or assist others as needed. Any special project as assigned by the Service Manager. Manages PTO to work with departmental needs.
10%
Determination
Displays commitment and initiative to meet department and agency education goals as set forth in the education program.
Requirements
Education and/or Experience
Associate's degree or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of Internet software; Contact Management systems; Order processing systems; Database software and Spreadsheet software.
