What are the responsibilities and job description for the Residential Remodeling /Handyman Operations Manager position at House Doctors of Dunbar?
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Health insurance
Job Title: Operations Manager / Project Manager
Overview: We are seeking a highly motivated and experienced Operations Manager to support the owner in managing our residential remodeling and handyman business. The ideal candidate will be a dynamic leader with a strong background in construction, project management, and team development. This role offers an exciting opportunity to influence business growth, enhance operations, and foster a positive company culture.
Key Responsibilities:
- Provide leadership that promotes safety, high performance, and strong morale across the organization.
- Collaborate with the owner to develop and implement essential procedures, policies, and strategies for business growth.
- Cultivate a company culture that encourages top performance and employee satisfaction.
- Estimate and manage projects both remotely and on-site.
- Follow up on submitted proposals, securing projects by ensuring favorable outcomes.
- Oversee the scheduling and management of field employees, ensuring tasks are aligned with their skill sets to maximize performance and quality.
- Drive sales growth by consistently achieving high sales targets and contributing to business expansion.
- Manage field fleet, shop equipment, and inventory to ensure operational efficiency.
- Conduct quality control audits for all projects, ensuring the highest standards of craftsmanship and safety.
- Build strong relationships with subcontractors, vendors, and partners to enhance business opportunities.
- Work closely with the owner on marketing strategies to support business growth and brand visibility.
- Collaborate with CSR and office management to coordinate lead flow, technician schedules, estimates, invoicing, and project completion.
- Oversee the completion of projects from start to finish, providing detailed reporting as required.
- Master company software systems and advocate for their use to streamline operations.
- Balance daily workloads to meet deadlines while maintaining quality and productivity.
- Initially work on-site with up to 50% field project involvement.
- Track job performance, efficiency, and adherence to budgets for labor and materials.
- Monitor and manage change orders to maintain profitability throughout the project lifecycle.
Desired Knowledge & Skills:
- 10-15 years of experience in residential remodeling and construction, with a deep understanding of the industry.
- Proven expertise as a master carpenter with a passion for teaching, training, and mentoring technicians.
- A WV contractor's license (or equivalent) is preferred, along with experience running a successful contracting business.
- 5 years of project management experience, including managing cost, scope, and schedule.
- 5 years of experience in estimating, scheduling, and business development/sales.
- Strong background in customer service, ensuring excellent client communication and satisfaction.
- Proficient in reading and interpreting construction drawings.
- Strong understanding of business economics and solid mathematical skills.
- Safety-conscious with a commitment to high-quality work and teamwork.
- Honest, transparent, reliable, and professional in all interactions.
- Ability to quickly master ServiceTitan software for business management.
- Advanced computer skills, including proficiency with Microsoft Office, email, and relevant software programs.
- A mentorship mindset with the ability to positively coach and develop employees.
- Ambitious with a desire to eventually operate your own business.
What We Offer:
- A collaborative and supportive work environment.
- Opportunities for career growth and professional development.
- Competitive compensation and benefits.
- A chance to make a lasting impact on the company’s success and culture.
If you are a proactive leader with a passion for construction and a desire to help build a thriving business, we would love to hear from you!
Salary : $35 - $40
