What are the responsibilities and job description for the Residential Remodeling /Handyman Operations Manager position at House Doctors of Dunbar?
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Roles & Responsibilities
· Provide inspired leadership and promote safety for the organization.
· Provide inspired leadership and promote safety for the organization.
· Assist owner in developing and implementing important procedures, policies, and strategies.
· Develop, implement, and review operational policies and procedures provided by the Franchise.
· Assist the owner with recruiting when necessary.
· Help promote a company culture that encourages top performance and high morale.
· Complete project estimates virtually and in field.
· Follow up with the customer on proposals that have been submitted to determine if we are favorable to secure the project.
· Manage and schedule field employees based on skill set to achieve performance quality in the field.
· Achieve a high level of sales volume to promote company growth.
· Manage field fleet and shop equipment and inventory.
· Identify and address problems and opportunities for the company.
· Oversee and complete quality control audits for all projects.
· Build alliances and partnerships with other organizations and subcontractors.
· Support worker communication with the management team.
· Assist owner with marketing and promoting sales within the business to achieve company growth.
· Work directly with CSR and/or office manager to communicate and manage lead flow, technician schedules, estimating status updates, invoicing status, and project close out.
· Work with the owner to implement and adapt business model to meet the franchise requirements.
· Oversee all projects from start to finish and provide reporting when required.
· Learn and become proficient and advocate of company provided software to manage the business.
· Assist the owner with identifying logistical needs of the business to ensure we can grow the business in an efficient manner.
· Manage and balance daily workloads so that deadlines, expectations, and quality are achieved.
· Initally work in the field on projects up to 50% utilized
· Track all job production, efficiency reporting, and meeting job budgets for labor and materials.
· Manage and track field generated change orders and ensure project “as sold” profitability.
· Fill in in the absence of the owner to run the operation.
Desired Knowledge and Skills:
· 10-15 years of residential remodeling and construction experience.
· 10-15 years of residential remodeling and construction experience.
· Master carpenter, with ability to teach, train and monitor technicians.
· A WV contractor’s license would be a plus an/or experience running asucessful contracting company.
· 5 years project management experience to include cost, scope and schedule management.
· 5 years of estimating & scheduling experience.
· 5 years of business development and sales experience.
· 5 years of business development and sales experience.
· 5 years of customer service experience
· Strong communication skills to effectively communicate with customers, vendors, clients, and coworkers.
· Ability to read and understand basic construction drawings.
· Understand business economics and mathematical skills.
· Must be safety, quality, and teamwork oriented.
· Honest, transparent, dependable, and professional.
· Must be able to master Service Titan operations software.
· Have other computer skills to track production, prepare reports, and communicate with others (Microsoft Office, Email, Software Programs.
· Must have the heart of a mentor and have the experience and maturity to coach and train employees in a positive manner.
· Should have a desire to operate their own business one day!
Salary : $1,400