What are the responsibilities and job description for the Patient Care Coordinator position at House of Hearing Audiology Clinic?
Patient Care Coordinator - Boise
House of Hearing Audiology Clinic is a private hearing practice dedicated to providing high-level and high-quality hearing healthcare related services and products to the residents of Treasure Valley Idaho. We encourage you to check us out, by going to our website!
Hearing loss impacts so much more than just your ears; it impacts quality of life. The ability to hear at your fullest, means enhanced communication, inclusion, and understanding. Our work is driven by a passion to make a difference in our patient’s lives. We provide education, support, and patient-driven care to each individual who becomes connected with us.
All of this starts with our awesome team! We are dedicated to building a team where employees feel valued, heard and supported. We look for the right players. The right player is an individual who is self-motivated, takes initiative, shows up for work on time, understands working as a team, no drama, and cares about our patients and contributes to our amazing company culture! Our company culture is centered around listening to understand. Just as much as we aim to put the right player in the right spot, we know it’s crucial for that player to feel proud of where they work; and that their work/life needs and goals are being met.
Position Overview
We are looking for a full-time Patient Care Coordinator to join our amazing team in our. This individual will train and work in our Boise location. The Patient Care Coordinator plays a crucial role in ensuring smooth operations and providing excellent customer service to our patients.
Responsibilities
- Greets patients and visitors with a warm and welcoming demeanor.
- Schedules appointments and follow-ups using our Electronic Medical Records system.
- Manages incoming calls, questions and emails and directs them to the appropriate staff members, as needed.
- Optimizes patient satisfaction and Doctor’s time.
- Confirms hearing aids and ear molds are ready prior to the patient's appointments.
- Assists in preparing for patient appointments.
- Communicates to potential patients the benefits of the hearing practice.
- Handles first counters to competitive comments and claims by potential patients.
- Handles payments.
- Ensures a high-level of patient confidentiality in compliance with HIPAA and PHI laws and regulations.
- Keeps the front office and waiting area clean and organized.
- Qualified to handle difficult situations with patients, visitors or vendors with a calm demeanor.
Lab Duties:
- Opening/closing lab duties: Clean lab tools at the start and end of each day.
- Check in/out new devices and loaner devices.
- Prep hearing devices for initial fittings.
- Prep purchase agreements, insurance waivers, loaner agreements, etc.
Required Education and Experience
- At least 1-year of experience directly related to the duties and responsibilities specified, specially with front desk responsibilities in a customer service oriented environment.
- High school diploma or equivalent
- Excellent communication skills and interpersonal skills.
- Excellent computer skills (MS Office)
- Ability to type at a reasonable WPM (above 50)
- Ability to remain stationary for long periods of time (sitting and/or standing).
- Proven ability to work in a fast paced environment and handle multiple tasks simultaneously.
Benefits & Compensation
- Competitive salary starting at $18-22/hr, DOE
- Generous PTO package
- 9 Paid Holidays
- Medical, Dental and Vision with employer contribution
- Training opportunities
- Retirement with employer match
House of Hearing Audiology Clinic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, belief, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22