Front Desk Receptionist - Full Time

Job Summary

Ensure that communication, clerical, and administrative support functions of the facility are completed in a timely, effective manner. Support the Community in various departments with identified needs as directed by the Community Assisted Living Director.

Accountabilities

• General
  • Model the Culture Change Principles of the Eden Alternative.
  • Understand and adhere to Resident Confidentiality and HIPPA regulations.
  • Attend in-service training, educational classes, and meetings as required.
  • Read and comprehend instructions, correspondence and memos.
  • Maintain a thorough working knowledge of Community Electronic Health Record software.
  • Maintain a thorough working knowledge of Community policies and procedures.
  • Solve basic mathematical procedures.
  • Maintain the highest degree of personal and professional integrity.
  • Know and honor Resident Rights.
  • Communicate with residents in a respectful manner.
  • Respond to resident family/visitor requests in a timely and appropriate manner.
  • Make independent decisions when circumstances warrant such action.
  • Provide effective and courteous service to all residents, guests and co-workers.
• Resident Care
  • Regularly review, follow, and adhere to residents’ service plans.
  • Report changes in resident status, health or otherwise to supervisor.
  • Demonstrate knowledge of infection control and universal precautions.
• Essential Duties/Responsibilities
  • Greeting all visitors to the community in person and by phone.
  • Answer the telephone in a professional manner and check voicemails daily.
  • Manage phone system for Community.
  • Perform administrative assistant duties filing, sorting, copying, and scheduling appointments.
  • COVID-19 Screening.
  • Create weekly menu worksheets for the dietary department.
  • Assemble new resident files and maintain overflow documentation filing system.
  • Greet and provide assistance to residents.
  • Separate and deliver mail to residents.
  • Open and distribute Hover Community mail.
  • Order office supplies for AL and IL office staff.
  • Provide assistance to leadership (this will include a variety of tasks).
  • Make copies for various packets.
  • Be able to perform a variety of tasks using Microsoft Word and Excel.
  • Maintain office equipment.
  • Maintain a current file/listing of elders by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the community.
  • Attend and participate in community mandatory in-service training programs as scheduled.
  • Maintain a clean and well-organized workstation and front lobby.
• Physical Demands/Working Conditions
  • Able to sit, stand, bend, lift, push, pull, stoop, walk, and move frequently during working hours.
  • Able to lift 40 lbs. floor to waist, lift 10 lbs. waist to shoulder, lift and carry 40 lbs., and push/pull 40 lbs.
  • Able to assist in the evacuation of residents.
• Qualifications and Educational Requirements
  • High School Diploma or equivalent.
  • Minimum of one year experience in a senior care or healthcare setting preferred.
  • Ability to read, speak, and write in English.
  • Ability and willingness to relate effectively with a variety of individuals.
  • Desire to work with seniors in a residential setting.
  • Demonstrated favorable work history through reference checks and background checks.
  • Ability to complete specific tasks from general instructions.
  • Ability to operate basic office equipment.
  • Ability to use the computer: Microsoft Word and Excel.
  • Ability to multi-task and prioritize.

 Benefits

1. Health
2. Dental
3. Vision
4. Retirement Plan
5. (PSLF) Public Service Loan Forgiveness
6. PTO/Sick
7. Planet Fitness Corp. Discounted Membership
8. ZayZoon - Earned Wage Access

Minimum Pay, (DOE) Depending on Experience:  $18.00 per hour

Salary : $18 - $21