Customer Service Representative (Hybrid)

The Big Picture Howden is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. We are currently seeking a Customer Service Representative based in Buffalo, US to join our dynamic and fast paced environment. In this role you will be responsible for reviewing and processing customer purchase orders, meet RFQ KPIs, and collaboratively work with the team for the benefit of customers and the organization What needs to be done? Receive and efficiently process all customer and sales representative inquiries and orders via phone, e-mail, web query, and written correspondence within a defined period of time from receipt. Train and follow up with sales representatives on ongoing request for quote submission issues. Update sales representative database with changes that occur (which also includes updates to CRM and sales representative directory) Increase effectiveness of customer support by having strong product, service and system knowledge through educational offerings and communications to enable solution selling versus product selling. Continually gather critical site information about Howden installed base, collecting it for the CRM system and using it to prospect for additional opportunities. Maintain close working relationship with Regional Sales Managers, Sales Reps, Howden Sales Management and customers in order to improve the service provided to them. What do you need to bring? 3 years of relevant business background in sales or customer service office. Ability to retain processes and bring to the table new ideas for improvement. Ability to create and maintain strong relationships with customers, employees and reps. High moral and ethical standards; integrity is continuously apparent. Proficient in Microsoft Office Products – Word, Excel, PowerPoint, Outlook, etc, Comfortable navigating the internet. Strong interpersonal skills – active listener, clear and concise communicator (both oral and written); good collaboration skills. Ability to adapt and work in a fast paced environment while producing quality work. Ability to work on multiple projects with conflicting time constraints What will you get in return? We offer the right candidate, a great opportunity to develop professionally and personally in an international company, who is focused on delivering environmentally friendly products to the world. It's an opportunity to work for a global engineering organization in a challenging and dynamic role with great development opportunities. Furthermore you will be working directly with Howden customer, sales team and reps. What we do As part of Chart Industries, Howden is a leading global provider of mission critical air and gas handling products providing service and support to customers around the world in highly diversified end-markets and geographies. We work in partnership with our customers, wherever they are, to deliver sustainable and customised solutions. For over a century we have built a strong global network of experts that is formed from responsive local service and delivery teams, in more than 100 countries Our Values Our values are the principles by which we do business. We deliver our promise by living these values which supports our culture. Our values define who we are, what we believe in and are fundamental to our success WE ENABLE OUR CUSTOMERS SUCCESS, WE RECOGNISE THE VALUE OF PEOPLE, WE STRIVE FOR EXCELLENCE, WE ADAPT AND INNOVATION & WE DO THE RIGHT THING Take a look at this video, see how Howden is evolving not only for its customers but for a brighter sustainable tomorrow.