What are the responsibilities and job description for the Information Technology Support Specialist position at HR Exchange?
The IT Support Specialist will be responsible for providing technical support, troubleshooting IT issues, and maintaining hardware and software systems used in a healthcare setting. This role requires strong problem-solving skills, knowledge of healthcare IT systems, and an understanding of data security regulations such as HIPAA.
Key Responsibilities:
- Provide technical support for hardware, software, and network issues in a healthcare environment.
- Install, configure, and maintain computers, printers, and medical IT systems.
- Troubleshoot and resolve IT-related issues for healthcare professionals and staff.
- Ensure compliance with healthcare IT security standards, including HIPAA and other regulatory requirements.
- Maintain and update electronic health records (EHR) systems and other healthcare applications.
- Assist in system upgrades, patches, and routine maintenance to ensure optimal performance.
- Train staff on IT best practices, security protocols, and new software applications.
- Collaborate with IT and healthcare teams to improve technology processes and support patient care initiatives.
- Document IT issues, resolutions, and system updates for record-keeping and future reference.
- Stay updated on emerging healthcare IT trends and security threats.
Qualifications:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2 years of IT support experience, preferably in the healthcare industry.
- Strong knowledge of Windows and Mac operating systems, network troubleshooting, and system administration.
- Familiarity with healthcare software applications, including EHR/EMR systems.
- Understanding of HIPAA compliance and healthcare IT security best practices.
- Excellent communication and customer service skills to support healthcare professionals.
- Ability to work independently and collaboratively in a fast-paced healthcare environment.
- Certifications such as CompTIA A , Network , or Microsoft Certified Solutions Associate (MCSA) are a plus.
Salary : $65,000 - $70,000
