What are the responsibilities and job description for the Desktop Support Technician position at HR Pundits?
Job Details
About the Client
HRP's client, one of India's top 10 IT companies by market capitalization (Forbes 2024), provides innovative IT services across various industries. The company fosters professional growth with dynamic projects and a collaborative work culture. Employees enjoy benefits like paid leaves, medical insurance, and continuous learning opportunities
Exciting opportunity for a Desktop Support Technician
Title: Desktop Support Technician
Location: Philadelphia, PA (Onsite)
Hire type: Fulltime
Job Description:
We are seeking a highly skilled and customer-oriented Desktop Support Technician to join our team. This position will be responsible for delivering exceptional end-user support and ensuring smooth desktop operations across the organization.
Must Have Skills & Responsibilities:
Strong customer service and communication skills
Excellent knowledge of PC and desktop hardware/internal components
Hands-on experience with hardware troubleshooting
Proficient in current protocols, operating systems, and standards
Ability to use tools, components, and peripheral accessories effectively
Perform on-site diagnosis and resolution of desktop-related issues
Recommend and implement corrective solutions including off-site support for remote users
Install, configure, test, and maintain desktop and network hardware/software
Monitor and troubleshoot peripheral devices (printers, scanners, presentation equipment)
Ensure proper functioning of desktop connections and network jacks
Printer troubleshooting and coordination with vendors for part replacement
Troubleshoot Windows OS-based applications
Knowledge of hardware/software on Laptops, Desktops, and Thin Clients
Familiarity with Active Directory, including modifying user permissions
Ready to drive impactful projects in an innovative environment? Apply now!
Send your resume to
About HR PUNDITS Inc.
HRP is a trusted partner to leading implementation partners and customers, recognized for our commitment to quality resourcing and sustainable business growth. We prioritize customer success and work collaboratively to drive growth, ensuring that each engagement delivers impactful results and long-term value.
