What are the responsibilities and job description for the Learning and Development Specialist position at HRCU?
Description
The specialist is responsible for planning, organizing and conducting a wide range of projects involving training, development, facilitation, performance analysis, and LMS administration. To be successful, the person in this position must have excellent presentation skills to step into a role working closely with all levels of the team. Demonstrated teaching ability, particularly with adult learners is required.
This is a new position to develop a credit union wide training and development program for new and existing employees. Opportunity exists to expand role and broaden HRCU’s training as a people first organization that focuses on delivering outstanding member service.
Objectives:
1. Build and support a high performing workforce to support our goals and objectives.
2. Provide development opportunities through the employee lifecycle.
3. Support all departments with organized training resources and develop employee growth strategies.
Essential functions:
- Conducts various trainings of soft skills, technical skills, coordinates with online training resources and platforms.
- Assist department training experts with resources to ensure materials are easily accessible. Further, evaluate training materials for effectiveness.
- Mentorship program coordination – connect mentor and mentee, setting goals and objectives for the experience.
- Conduct training sessions in the areas of service excellence, cross sales, and enhanced computer skills to effectively use Microsoft products such as Outlook, Word, and Excel. Soft skills will be the main focus of sessions to ensure we are living our service standards.
- Work with departments and management for a needs assessment and coordinate an action plan for achieving results.
- Host feedback forums for input on development as seen by employees.
- Establish training and development resources to offer a levels program that offer meaningful progression and demonstrates employee advancement opportunities.
- Follow the new hire journey from onboarding to advancement. This will involve conducting new employee orientation, coordinating department specific training, meaningful check-ins with the new hires, and milestones to demonstrate our commitment to success.
- Follow the existing employees’ journey including accessing current skillset and demonstrating opportunities for advancement through learning and development resources.
- Review our training platforms and collaborate with stakeholders to ensure they meet current and future needs.
- Collaborate with compliance to facilitate resources to eliminate common errors and issues. Further, work with compliance to establish compliance related training needs for staff.
- Use resources such as performance reviews, corrective actions, coaching sessions, compliance trends, and observation to identify areas for improvement.
Requirements
- Prior training experience required. Demonstrated experience developing and conducting training.
- Financial service experience is strongly desired.
- Advanced computer skills required in Microsoft Office products.
- Excellent customer service skills to lead by example.
What we offer:
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
- Paid time off- Vacation, Sick, Personal, Birthday
- 11 paid holidays
- Tuition reimbursement
- Student loan repayment
- Banking and loan discounts
- Insurance – medical, dental and vision
- Flex Spending Plans & Health Savings Account with employer funding
- Company paid Short Term & Long Term Disability
- Company paid Life Insurance
- 401(k) retirement savings plan (with a match of up to 6%)
- Professional Development
HRCU is a community-based credit union serving all of New Hampshire and York County Maine providing superior service to our members and making a difference in our communities. We believe in empowering our associates, providing an opportunity to thrive, and make a career at HRCU.
Applicant Instructions:
1.Resume and cover letter required. Updates and communication will come through the portal.
2.No phone calls please.
3.Direct hire – no recruiter, agency, or sales inquires please.
A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Salary : $25 - $32
