What are the responsibilities and job description for the Senior IT Support Specialist position at Hudbay Minerals U.S. Business Unit?
Date: Mar 4, 2025
Location: Tucson, AZ
Company: Copper World, Inc.
Role Title
Senior IT Support Specialist
Reports To
IT Manager
Direct Reports
No
Job Type
Full-time, Regular
Location:
Tucson, AZ
About Hudbay
Hudbay (TSX, NYSE: HBM) is a copper-focused mining company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining-friendly jurisdictions of Canada, Peru and the United States.
Hudbay’s operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the company, which is complemented by meaningful gold production. Hudbay’s growth pipeline includes the Copper World project in Arizona, the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations.
The value Hudbay creates and the impact it has is embodied in its purpose statement: “We care about our people, our communities and our planet. Hudbay provides the metals the world needs. We work sustainably, transform lives and create better futures for communities.” Hudbay’s mission is to create sustainable value and strong returns by leveraging its core strengths in community relations, focused exploration, mine development and efficient operations.
Mission
To create sustainable value and strong returns by leveraging our core strengths in community relations, focused exploration, mine development and efficient operations .
Purpose Of Role
To support the Company in developing and maintaining the company's computer network, various applications, hardware, and related telecommunications equipment. This position demonstrates technical experience and a commitment to applying expertise in implementing and maintaining various technologies to maintain the company's networks and applications operating efficiently, while maintaining a secure environment.
Role Accountabilities
May carry out a wide range of professional activities using general or specialized professional knowledge/skills, including, but not limited to:
Other Requirements
Physical – The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities may be required for this position.
Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work environment will necessitate work near moving mechanical parts and outside weather conditions such as hot and/or dry conditions. Work will be conducted in locations where noise, fumes, dust, toxic or caustic chemicals, and vibration may exist.
Employee will be expected to drive a company vehicle, rental vehicle and/or his/her own vehicle in the course of performing the job, Employee must be able to perform the physical functions of operating a motor vehicle, including use of eyes, ears, arms, hands, legs, and feet. Employee must be able to prove that he/she has a current and valid driver's license.
Why Hudbay?
Location: Tucson, AZ
Company: Copper World, Inc.
Role Title
Senior IT Support Specialist
Reports To
IT Manager
Direct Reports
No
Job Type
Full-time, Regular
Location:
Tucson, AZ
About Hudbay
Hudbay (TSX, NYSE: HBM) is a copper-focused mining company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining-friendly jurisdictions of Canada, Peru and the United States.
Hudbay’s operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the company, which is complemented by meaningful gold production. Hudbay’s growth pipeline includes the Copper World project in Arizona, the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations.
The value Hudbay creates and the impact it has is embodied in its purpose statement: “We care about our people, our communities and our planet. Hudbay provides the metals the world needs. We work sustainably, transform lives and create better futures for communities.” Hudbay’s mission is to create sustainable value and strong returns by leveraging its core strengths in community relations, focused exploration, mine development and efficient operations.
Mission
To create sustainable value and strong returns by leveraging our core strengths in community relations, focused exploration, mine development and efficient operations .
Purpose Of Role
To support the Company in developing and maintaining the company's computer network, various applications, hardware, and related telecommunications equipment. This position demonstrates technical experience and a commitment to applying expertise in implementing and maintaining various technologies to maintain the company's networks and applications operating efficiently, while maintaining a secure environment.
Role Accountabilities
May carry out a wide range of professional activities using general or specialized professional knowledge/skills, including, but not limited to:
- Help Desk Operations
- Work in close coordination with the Arizona IT Helpdesk to provide first and second level support and resolutions to customer IT issues and requests.
- Properly escalate unresolved queries and/or tickets to the appropriate level of support.
- Monitor the assignment, scheduling, and closure of support tickets.
- Follow up with users, provide feedback and see problems through to resolution.
- End User Support
- Deploy new computer hardware and software, mobile phones, radios, and peripherals for new and current (upgrade) employees and contractors, working with the Helpdesk to make sure all relevant account and shared drives access is properly activated and configured.
- Greet and train new employees and contractors in the use of their IT equipment, including setting up their accounts, mobile phone, login process, intranet access, internal application access, shared drives setup, printers, security applications configuration and assigned applications.
- Monitor and provide required patches and/or updates and upgrades in line with corporate IT policies and the USBU’s business requirements.
- Provide technical training and support to users on desktop operating systems and packages, printing systems, video conferencing systems, mobile and radio communications, and standard and technical applications.
- Monitor and ensure cybersecurity and software licensing compliance.
- Engage with IT vendors and service providers to ensure seamless delivery of solutions, adherence to service level agreements (SLAs), and timely resolution of issues.
- Utilize excellent customer service skills and exceed users’ expectations to maintain high levels of IT user satisfaction from Hudbay employees and contractors.
- Bachelor’s degree in computer science or 5 years of related experience. A certification, Microsoft, and Cisco certifications or a combination is preferred.
- Experience working in the mining industry is a plus.
- Possess a solid understanding of networking/distributed computing environment concepts; understand principles of routing, client/server programming, and the design of consistent network-wide file system layouts.
- Solid understanding of operating systems; paging and swapping, inter- process communications, devices and device drivers, file system concepts (node, clustering, logical partitions), performance analysis (to tune systems).
- Have extensive experience in TCP/IP, L2TP, BGP, MPLS, PPP, OSPF
- Have a thorough understanding of QoS techniques and implementation.
- Technical knowledge and experience with the following: VoIP, LTE, Field Radio Communications, L3 switching/routing, Network management tools, mesh networks, and Cisco routers and switches.
- Extensive experience with implementing, maintaining, and monitoring Microsoft Server environments, Exchange server environments, Active Directory and LDAP.
- Have a thorough working knowledge and experience with implementing, maintaining, monitoring Cisco hardware and software including routers, switches, Adaptive Security Appliance devices, and wireless access points.
- Ability to effectively communicate, collaborate, and work positively with others in a team environment, including skills like active listening, conflict resolution, empathy, and adaptability to achieve shared goals
- Perform related business administration work as required.
Other Requirements
Physical – The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities may be required for this position.
Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work environment will necessitate work near moving mechanical parts and outside weather conditions such as hot and/or dry conditions. Work will be conducted in locations where noise, fumes, dust, toxic or caustic chemicals, and vibration may exist.
Employee will be expected to drive a company vehicle, rental vehicle and/or his/her own vehicle in the course of performing the job, Employee must be able to perform the physical functions of operating a motor vehicle, including use of eyes, ears, arms, hands, legs, and feet. Employee must be able to prove that he/she has a current and valid driver's license.
Why Hudbay?
- At Hudbay, our values of Dignity & Respect, Caring, Openness, and Trustworthiness are embedded into our culture by the way we work and how we interact with one another.
- We pride ourselves in providing our employees with competitive total rewards that include:
- Annual performance bonuses
- Affordable medical, dental and vision benefits for you and your family.
- Company paid Life insurance, AD&D, Short- & Long-term Disability.
- 401(k) plan with employer contribution/match
- An Employee Share Purchase Plan with contribution matching
- Employee Assistance Program
- Paid time off, paid sick time and holiday pay.
- Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done.
