What are the responsibilities and job description for the Customer Service Representative position at Hudson Lock LLC?
We are currently seeking a Customer Service Representative at Hudson, MA facility
Hudson Lock, LLC, established in 1963, was founded with the purpose of delivering secure locking solutions to our valued customers. Our initial product line consisted of an interchangeable lock plug design for cabinet handles, camping-trailer handles, garage door T-handles, and screen-door handles, reflecting a focused approach to security.
As we continue to grow and evolve, Hudson Lock, LLC remains committed to providing innovative and reliable security solutions to meet the diverse needs of our customers across various industries.
We’re looking for top notch candidates who thrive in a fast-paced environment, who are looking for a good challenge, and who are dedicated to creating and developing superior customer relationships. You’ve got to be sharp, and you must be on your game every day… because you will be an essential part of everyday life.
"At Hudson Lock, LLC, we pride ourselves on being a top-tier company that brings together exceptional talent. We seek individuals who are not only willing to put in the hard work but are eager to roll up their sleeves and dive in”. In this Customer Service Representative position your responsibilities & activities will include:
- Respond to customer inquiries via phone, email, chat, or in person.
- Assist customers with product/service information, complaints, returns, exchanges, and billing issues.
- Maintain detailed and accurate records of customer interactions and transactions.
- Troubleshoot and resolve product or service-related problems.
- Provide knowledgeable assistance on product features, specifications, and usage.
- Handle customer feedback and escalate issues to higher management if necessary.
- Process customer orders, modifications, or cancellations in a timely manner.
- Ensure all customer interactions are positive and professional, creating a lasting impression of the company.
- Meet or exceed customer service goals and metrics, including response times and satisfaction ratings.
- Work collaboratively with other departments to address customer needs or concerns.
Now, here’s what we need from you:
- High school diploma or equivalent (bachelor’s degree preferred).
- Proven experience in customer service or a similar role.
- Excellent communication skills (written and verbal).
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle stressful situations.
- Proficient in using customer service software, databases, and systems.
- Positive attitude and strong interpersonal skills.
At Hudson Lock, LLC we going to another Level!
Full time position with benefits including Medical, Dental, Vision, Life Insurance, 401K with an Employer Match and more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Hudson Lock, LLC, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Hudson Lock, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
**Candidates Only-No Third Parties*
