What are the responsibilities and job description for the Customer Service / Sales Associate position at Hudson Valley Farms?
About Us: Hudson Valley Foie Gras LLC is a premier poultry farm located in Ferndale NY specializing in high-quality foie gras and other poultry products. We pride ourselves on providing exceptional customer service and top-notch products to our clients. We are seeking a dedicated Customer Service/ Sales Representative with experience to join our team and contribute to our continued success.
Job Overview: The Customer Service / Sales Representative will be responsible for answering calls, taking orders, assisting customers with product usage and general inquiries, and supporting sales efforts to our current distributors. The ideal candidate will have a warm personality, a willingness to learn, and be computer savvy.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a friendly and professional manner.
- Take and process orders accurately, ensuring timely and efficient service.
- Assist customers with product usage information and general inquiries.
- Support sales efforts by maintaining positive relationships with current distributors and assisting in sales-related activities.
- Input orders and maintain accurate records using computer systems.
- Assist in inventory management and coordination with the production team.
- Handle customer complaints and provide appropriate solutions, ensuring customer satisfaction.
- Collaborate with other departments to ensure seamless operations and customer service.
- Provide administrative support as needed, including filing, data entry, and other office tasks.
Qualifications:
- Warm and friendly personality with excellent communication skills.
- Willingness to learn and adapt to new tasks and challenges.
- Previous customer service experience is a plus.
- Computer savvy with the ability to quickly learn new software and systems.
- Strong organizational skills and attention to detail.
- Ability to multitask
- Ability to work independently and as part of a team.
- Flexibility to work some weekends during the busier season in fall/winter.
Job Type: Full-time
Pay: $18.57 - $22.36 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $22