What are the responsibilities and job description for the Customer Success Representative position at HULK?
Join our team and make a difference!
As a Customer Success Representative, you'll play a vital role in ensuring our customers are satisfied and supported. You'll work closely with our Account Managers to process orders, handle inquiries, and provide exceptional service.
Your Responsibilities:
- Provide top-notch customer support: Efficiently handle customer inquiries, process orders, and offer accurate quotes.
- Own the order process: Manage orders from start to finish, ensuring seamless delivery and maintaining organized records.
- Collaborate with the team: Work closely with our sales team to provide essential support and information.
- Drive customer satisfaction: Monitor open orders, identify potential issues, and take proactive steps to ensure timely delivery.
- Become a product expert: Develop a deep understanding of our product offerings and value propositions.
- Support administrative tasks: Assist the sales team with administrative duties, including data entry and CRM management.
- Foster positive relationships: Build and maintain strong relationships with both customers and coworkers.
What you'll bring:
- 1-3 years of experience in customer service, sales support, or a related field
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office and CRM software
- A positive, can-do attitude with a strong focus on customer satisfaction
- Strong organizational skills and attention to detail
- The ability to work independently and as part of a team
Physical Requirements
- This position requires sitting for prolonged periods, performing tasks requiring fine motor skills, and utilizing computer keyboarding. Employees may occasionally need to stand from a seated position.
- May be required to bend, squat, kneel, or stand for long periods
- May be required to lift up to 25 lbs
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Customer service: 2 years (Required)
Location:
- Midland, TX 79707 (Required)
Work Location: In person
Salary : $1,000 - $65,000
