Customer Success Representative

Join our team and make a difference!

As a Customer Success Representative, you'll play a vital role in ensuring our customers are satisfied and supported. You'll work closely with our Account Managers to process orders, handle inquiries, and provide exceptional service.

Your Responsibilities:

• Provide top-notch customer support: Efficiently handle customer inquiries, process orders, and offer accurate quotes.
• Own the order process: Manage orders from start to finish, ensuring seamless delivery and maintaining organized records.
• Collaborate with the team: Work closely with our sales team to provide essential support and information.
• Drive customer satisfaction: Monitor open orders, identify potential issues, and take proactive steps to ensure timely delivery.
• Become a product expert: Develop a deep understanding of our product offerings and value propositions.
• Support administrative tasks: Assist the sales team with administrative duties, including data entry and CRM management.
• Foster positive relationships: Build and maintain strong relationships with both customers and coworkers.

What you'll bring:

• 1-3 years of experience in customer service, sales support, or a related field
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office and CRM software
• A positive, can-do attitude with a strong focus on customer satisfaction
• Strong organizational skills and attention to detail
• The ability to work independently and as part of a team

Physical Requirements

• This position requires sitting for prolonged periods, performing tasks requiring fine motor skills, and utilizing computer keyboarding. Employees may occasionally need to stand from a seated position.
• May be required to bend, squat, kneel, or stand for long periods
• May be required to lift up to 25 lbs

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Customer service: 2 years (Required)

Location:

• Midland, TX 79707 (Required)

Work Location: In person

Salary : $1,000 - $65,000