HDM Coordinator

Description

JOB SUMMARY: Responsible for the daily management of intake and referrals for the Home Delivered Meals (HDM) Program, including management of the wait-list, conducting home visits and assessments, as well as related record keeping and reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Coordinates services under the agency’s Home Delivered Meals Program.
2. Maintains a working knowledge of the Older Americans Act (Title III) Home Delivered Meal Program and Title 22 regulations and ensures program compliance.
3. Answers all program inquiries from the public and outside agencies.
4. Enrolls eligible participants in the program. Conducts initial intake and determined appropriate meal route assignments.
5. Maintains program wait-list including candidates who are awaiting program entry and the appropriate meal route for their pending placement.
6. Ensures that services begin as soon as possible. Contacts all candidates who are on the wait-list for over three (3) months.
7. Processes entry/exits to/from the program and maintains the “add/cancel” list.
8. Maintains meal routes at full participant capacity.
9. Realigns and reassigns meal routes in order to minimize the wait-list.
10. Conducts all initial home visits and assessments of participants.
11. Ensures that recurring assessments are completed in accordance with program regulations.
12. Provides Dining Center Coordinators with all necessary information for new participants.
13. Partners with Dining Center Coordinators to ensure meal routes run smoothly and efficiently. Assists with the resolution of various issues that arise with participants or meal delivery.
14. Supervises Substitute Home Delivered Meals Drivers and schedules coverage for regular drivers at all of the Dining Center locations.
15. Coordinates with the Program Assistant to maintain and update all participant files for the program.
16. Prepares and distributes the monthly Home Delivered Meals report.
17. Participates in outreach with various local organizations to ensure service goals are met and to promote community awareness of the program.
18. Coordinates the program’s holiday gift event for participants in conjunction with the local Philanthropic Educational Organization (PEO).
19. Recruits, trains, and oversees program volunteers to assist with various program initiatives including annual telephone reassessments.
20. Serves as a back-up Site Coordinator and Home Delivered Meals Driver as needed.
21. Participates in consultations with the Area 1 Agency on Aging’s Registered Dietitian regarding various issues which affect program participants.
22. Facilitates education and reminders for participants to provide contributions toward the program which is donation-based.
23. Refers participants to appropriate internal and external resources as applicable, including the Nutrition department’s Social Worker, Area 1 Agency on Aging’s Information and Assistance service, case management, etc.
24. Provides input on training topics for Home Delivered Meals Drivers. Assists with developing and conducting meal delivery training.
25. Serves as a supervisor to student interns and volunteers working within the professional discipline and program area. Participates actively in their training as a guide, teacher, and mentor.
26. Acts in manner consistent with agency values.

Qualifications

EDUCATION &/or EXPERIENCE:

1. High school diploma or GED equivalent required.
2. Must have a minimum of two (2) years of experience working with vulnerable populations.
3. Must have a minimum of one (1) year experience or education in community nutrition, social work, psychology, gerontology, management, or another related field.

LICENSES OR CERTIFICATES:

1. Valid California Driver’s License, and personal auto liability insurance required. Must have a personal vehicle in good driving/operating condition, insured for State minimum liability requirements, and that can be used for the applicable job functions noted above.
2. Current CPR and First Aid certification within six (6) months of hire.

PRE-SCREENING REQUIREMENTS:

1. Requires clearance of a DOJ and FBI criminal history background check
2. Requires Motor Vehicle Report verification.
3. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Ability and interest to work with the frail, elderly, and disabled adults to enhance and encourage their independence.
2. Possess general awareness and knowledge of social-service programs for vulnerable populations.
3. Possess general knowledge of basic nutrition, food sanitation, and food safety.
4. Ability to interpret and comply with program requirements, regulations, and contracts.
5. Ability to function effectively within a multi-service, community-based nonprofit agency.
6. Ability to work as part of diverse teams made up of various occupations, collaborating for common goals.
7. Ability to coordinate among multiple department programs and services.
8. Ability to act with integrity, professionalism, and confidentiality.
9. Ability to maintain strong, effective interpersonal relationships.
10. Ability to maintain a positive attitude and to act with tact and diplomacy.
11. Ability to be respectful and helpful to others and to work cooperatively.
12. Ability to communicate effectively with others in verbal and written form.
13. Possess strong administrative and organizational knowledge, skills, and abilities.
14. Possess basic recordkeeping skills and ability to maintain accurate files and records.
15. Ability to collect, interpret, and evaluate information from various sources. Ability to present information and data in verbal and written form.
16. Ability to prepare reports, forms, correspondence and other written materials.
17. Ability to learn quickly and remain flexible while working in a constantly changing environment.
18. Possess critical thinking skills. Ability to use good judgment, be resourceful, and solve problems.
19. Ability to self-start and take initiative to identify issues and improve current practices.
20. Ability to be self-directed, work independently, and to self-monitor with limited direction.
21. Possess attention to detail and ability to maintain a high-quality of work.
22. Ability to manage time effectively and meet deadlines without reminders. Ability to plan and prioritize tasks.
23. Ability to be dependable, follow instructions, respond to direction, and improve performance through feedback.
24. Ability to maintain excellent attendance and punctuality records.
25. Possess strong basic computer skills including working knowledge of Microsoft Outlook, Word, and Excel. Ability to implement, navigate, use, and maintain database software programs.  Basic knowledge of web-based applications such as timekeeping, training, and email programs.

SUPERVISORY REQUIREMENTS:

1. This position supervises the following employees: Substitute Home Delivered Meals Drivers.
2. In coordination with Human Resources and other supervisory staff, oversees hiring, orienting, training, evaluating, disciplining, and terminating of specified departmental staff.

PHYSICAL REQUIREMENTS:

1. Physical abilities sufficient to move between different staff work areas, communicate with co-workers and the public, operate a computer, produce reports, talk on the telephone, and travel to other agency worksites.
2. Ability to lift, push, and pull up to 50 lbs.

ANALYSIS OF PHYSICAL DEMANDS:

Key (Based on typical week): N=Never; R=Rarely (Less than 1 hour per week); O-Occasional (1%-33% of time); F=Frequent (34%-66% of time); C=Constant (over 66% of time)

The above statements are intended to describe the general nature of work performed.  They are not to be considered an exhaustive list of all job tasks performed.  The agency reserves the right to change job descriptions, work hours or work sites as required by the program.

The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area 1 Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer.  We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.

Salary : $21