What are the responsibilities and job description for the Collections Manager position at Hunter Recruiting?
Corporate Collections Manager
Kent, OH
Competitive Pay and Benefits
The Corporate Collections Manager is responsible for leading a team of ~10 Market Collection Managers and Collection Specialists to meet cash flow targets while mitigating delinquent receivables and bad-debt loss (~$1B annual revenue portfolio). Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.
Corporate Collections Manager Responsibilities
- Effectively direct, train and mentor team of ~10 Market Collection Managers and Collection Specialists to meet cashflow targets through direct involvement with customers and internal resources (credit, field and sales leadership)
- Drive collection of AR and regularly achieve DSO, cashflow and % current targets. Determine, communicate, and gain support for challenging collection goals, create dashboards to communicate progress
- Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships
- Monitor exposure relative to credit limits, manage credit hold queue and related process
- Optimize the Get Paid credit module integration to enhance collectors’ productivity
- Monitor and maintain Lien/Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances
- Negotiate and secure arrangements for payment with delinquent accounts
- Represent Carter Lumber with credit industry groups/NACM
- Troubleshoot discrepancies, missing information, and billing disputes to resolution – assist staff with difficult customer accounts and take the lead on escalated AR issues
- Ensure effective process documentation is available around new and existing AR & collection processes
- Identify, interview and onboard talented staff AR Collectors
- Manage staff time & attendance and conduct bi-yearly performance reviews
Corporate Collections Manager Requirements
- Bachelor’s degree in Business, Accounting or related field or 5-7 years leading accounts receivable function of larger organization ($1B plus in Revenue) and preferably in the construction/supply industry
- CBA, CBF or CCE certification desirable
- Previous leadership experience leading a team of 5-10 direct reports
- Strong understanding of construction contracts and standard project money flow
- Extensive knowledge of construction mechanics lien/ bond laws and regulations, and negotiation of conditional and unconditional lien waivers
- Basic accounting and finance knowledge is required
- Demonstrated proficiency working with Microsoft Word, Excel, and Outlook
- Exercise good independent judgment & discretion, can make decisions and articulate reasoning
- Takes ownership and accountability for result
- Prioritizes and adheres to established deadlines
- Desire to mentor and develop employees, influences positive results and “leads by example”
- Quickly identifies and resolves issues, knows when to “raise the flag” to escalate issues
- Technical aptitude with the ability to analyze data, interpret information and trends in data to develop actionable recommendations
- Excellent verbal and written communication
Salary : $80,000 - $120,000
