Description

This position focuses on card operations team delivering a comprehensive and effective Vendor Management and Oversight program, which covers all aspects of Huntington and vendor relationships. Vendor relationships include but not limited to Fiserv, Equifax, TransUnion, FICO, and Argus/Hexaware. Position provides broad exposure to Huntington's Card business while assisting with various operational tasks including access reviews, UAT and delivery support of various projects.

Specific responsibilities:

• Support vendor governance activities and oversight processes including but not limited to risk assessments of vendor inherent and residual risks, periodic evaluations to assess, measure and report vendor performance and SLAs
• Manage access program oversights including but not limited to provisioning, peer review processes, ad-hoc requests, user access matrices, service now monitoring and access flows
• Monitor vendor performance and oversights through quality assurance and other performance monitoring support
• Understands key credit and debit card processes or can quickly understand complex business processes and apply knowledge to project delivery
• Develops in-depth understanding of vendor processes to determine technical or procedural improvements and appropriate oversight strategies
• Troubleshoot Vendor activities to identify issues, determine root causes and drive remediation of issues and other control enhancements to support product delivery
• Manage vendor projects and drive projects to completion, including business requirement development, testing activities and post-implementation validation

• Creates business requirements that are comprehensive and clear, working independently or in partnership with key technical and business partners
• Demonstrates ability to understand project issues, ability to appropriately escalate and drive resolution with project sponsors and technical management.

Basic Qualifications:

• Minimum of 2 years of work experience in Vendor Management, Project Management, Audit, Compliance, Risk Management, Product Management, Credit Card or Debit Card Operations

Preferred Qualifications:

• Bachelor's degree
• Hands-on knowledge of Fiserv (or comparable Vendor) Platforms and Systems
• Collaborative skillset with ability to work closely with colleagues in Product, Finance, IT, and Segment Risk to understand and meet their requirements and expectations of vendor performance
• Highly organized, able to multi-task and work in a fast-paced environment
• Demonstrated problem solving and critical thinking skills
• Self-directed and able to deal with ambiguity
• Demonstrated skills in developing control processes
• Able to critically analyze data and process to identify issues, root cause and corrective action
• Good analytical skills to monitor and review vendor performance
• Strong written and verbal communication skills
• Demonstrated follow up skills.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity