What are the responsibilities and job description for the Call Center Agent position at Hustle Notice Biz?
Call Center Agent
Department : Bold MK
Employment Type : Full Time
Location : Birmingham
Compensation : $17.25 - $24.00 / hour
Description
Job Title : Call Center Agent
Job Location : Birmingham, AL
Job Type : Full-Time
Job Description :
We are seeking a dedicated and reliable Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing assistance and support over the phone. Your role will involve handling customer inquiries, resolving issues, and ensuring an exceptional customer experience. If you are an excellent communicator, have a passion for helping others, and can manage multiple tasks efficiently, we encourage you to apply.
Key Responsibilities
- Handle inbound and outbound calls, providing customer support and assistance.
- Provide accurate product or service information to customers.
- Maintain and update customer records and account information.
- Troubleshoot and resolve customer issues or escalate complex matters to the appropriate department.
- Follow company protocols and procedures to ensure customer satisfaction.
- Document all interactions with customers in the CRM system.
- Stay up to date with product / service knowledge and industry trends.
- Collaborate with team members to meet department goals and objectives.
Skills, Knowledge and Expertise
Benefits
Salary : $17 - $24
