Service Coordinator/Dispatcher

Overview

Service Coordinator/Dispatcher                 

Reports to: Regional Service Manager

FLSA Status: Exempt                                                                            

The Company

From a single spot cooler, to a fully-customized chiller system, and everything in between – HVAC RNTL delivers the results our partners need when and where they need them. Whether it’s a planned shutdown or 24/7 emergency services, our expert rental specialists work with customers every step of the way to get their HVAC system back up and running.

Our team is growing – and we’re looking for fast-thinking problem solvers who are unrelentingly responsive and thrive in an ever-changing environment. With locations across the US, our people are what set us apart from the competition and our team is constantly seeking to add talented individuals. Interested in joining us?

Responsibilities

The Opportunity

We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling, and directing activities within our Dallas/Fort Worth rental business. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors, and sales. Must be able to work well with others in a fast-paced & high-volume environment.   

Responsibilities

• Coordinates technician work schedules, customer deliveries/pickups, & service calls for rental technicians within the greater Dallas area
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
• Generates Work Order Documents, dispatches technicians and notifies customers
• Responsible for customer interaction
• Coordinates operations interaction with sales and other departments, as necessary
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
• Maintains accurate timesheets and job costs in the system
• Responsible for generating and printing various assigned reports
• Ability to work regularly and dependably
• Ability to function in a team environment
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers
• Other duties as assigned

Qualifications

The Required Profile

• Associates Degree in Business or related field and 1 year minimum experience working in a service dispatcher role; or 3 years combination of education or experience
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Rental, or Construction industry experience a plus

 Other Skills & Abilities

Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in our Coppell office building most days with some jobsite travel locally as required.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

HVAC RNTL is an Equal Opportunity Employer