What are the responsibilities and job description for the Front Desk Agent position at Hyatt House Lewes/Rehoboth Beach?
HYATT HOUSE LEWES/REHOBOTH BEACH
On the Job Training, Benefits and Hyatt Hotel Discounts.
HOUSE HOST | FRONT DESK AGENT
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibilities will include checking guests in and out, answering phone calls, and assisting with guest inquiries. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and friendly welcome
- Check guests in and out efficiently and accurately in accordance with the Hyatt brand standards
- Answer phone calls and direct them to the appropriate department
- Assist guests with inquiries about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with hotel operations is required
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus
- Knowledge of front desk procedures and hotel software systems is an asset
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and services
If you are enthusiastic about providing exceptional guest experiences, have excellent communication skills, and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $17 - $19
