Public Area Cleaner - Part Time *Weekends Required

Hyatt Place is seeking a Public Area Host for their property in downtown Grand Rapids, Michigan. For this role, we are seeking a hands-on, dynamic associate for ultimate guest satisfaction by ensuring the Hyatt Place and AHC Hospitality brand standards are followed for public area cleaning, including meeting spaces.

Responsibilities will include, but are not limited to: creating guest satisfaction by ensuring the cleanliness and positive appearance of all guest facing public spaces, while maintaining Hyatt Place brand standards. We are looking for self-starters with a proven track record of providing exceptional guest service, active listening abilities, housekeeping knowledge, and problem solving skills.

ESSENTIAL FUNCTIONS:

Providing excellent experiences through interactions with guests as well as providing a clean and welcoming environment as soon as our guests walk through the door. Assure guests are provided the service within the established standards and policies set forth by the Hyatt Place and AHC Hospitality brand standards. Ensure optimum cleanliness and organization of public spaces, as well as assist our guests with all of their requests in a timely manner. This role must also ensure positive interdepartmental relationships as they will interact with all departments throughout the hotel. Uphold the highest levels of service toward our guests and associates, basic knowledge of ‘World of Hyatt’ loyalty program, and following through on guest issues to ensure satisfactory resolution.

· Responsible for maintaining the cleanliness of all public areas, including meeting spaces, fitness center and pool areas, and public space bathrooms, within the hotel. Along with back of house corridors and employee break room, including bathroom.

· Deliver all guest requests within 10 minutes.

· Work independently to ensure all areas meet our Hyatt Place and AHC Hospitality brand standard cleanliness expectations.

· Perform deep cleaning projects throughout the public spaces and back of the house areas to ensure a pristine environment for the guests and associates.

· Must be able to sweep, mop, vacuum, and use floor scrubbing equipment.

· Separate recycle items from trash and dispose of properly.

· Complete daily projects as assigned by Housekeeping Supervisor and Rooms Operations Manager.

· Communicate daily with Leadership.

· Report and all property or equipment damage to Leadership.

· Use all chemicals properly and safely as required by OSHA standards.

· Able to work with frequent dirt, dust, and fumes.

· Work in a fast paced, busy, and occasionally noisy environment.

· Timely report guest violations of established policies.

· Actively working, always looking for ways to assist guests and going above and beyond to provide guest service.

· Work with Leadership to ensure proper productivity and quality standards.

· Follow Hyatt Place handbook policies and standard operating procedures.

· Display excellent guest service skills.

· Work with other departments to ensure guest satisfaction.

· Engagement with guests and associates in a caring and positive manner, using active listening skills, to understand the needs and wants of the guests – wherever possible getting to know their preferences on a professional manner.

· Understand the mission, vision, and game plan of Hyatt Place brands.

· Ability to use standard software applications and hotel systems.

· Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores.

· Provide appropriate recognition to members of Hyatt’s loyalty program.

· Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed.

· Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations

· Approach guest issues with empathy and recover service as appropriate.

· Demonstrate a commitment to Hyatt core values.

· Complete any and all other duties assigned by Leadership.

**If business levels require, each employee will be asked to help in other areas. All employees will be trained in other departments to ensure the operations of the hotel are achieved in a timely manner and to guest satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS

· Certified Tourism Ambassador, preferred

· CPR certified, preferred

EDUCATION and/or EXPERIENCE

· 1 years minimum in the role of housekeeping preferred.

· Previous experience in branded hotels preferred.

· Hospitality experience preferred.

LANGUAGE SKILLS

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before guests and associates of the organization.

MATHEMATICAL SKILLS

· Ability to perform addition, subtraction, division, and multiplication.

· Ability to calculate figures and amounts such as discounts or percentages.

· Ability to project forecasts preferred.

REASONING ABILITY

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

· The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The hotel functions 7 days a week, 24 hours a day. All employees, both management and hourly must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Job Type: Part-time

Pay: $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Grand Rapids, MI 49503 (Preferred)

Ability to Relocate:

• Grand Rapids, MI 49503: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17