What are the responsibilities and job description for the Full Time Customer Service Representative position at HYP inc?
HY Pinnacle is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our LA office permanently.
You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Core Responsibilities of the Full-Time Customer Service Representative:
- Provide high-quality service to each of our clients directly through personalized interactions with customers regarding their needs in our services
- Maintain client confidentiality at all times
- Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures
- Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
- Communicates clearly with staff in a timely and professional manner
- Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
- Verify and maintain data quality to improve customer retention and sales revenue
Essential Skills of the Full-Time Customer Service Representative:
- Clear verbal communication skills
- 1 years of prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
- Strong relationship management skills
- Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
- Business acumen in the marketing and client relations field is preferred
- Must understand and comply with applicable regulations and standard operational procedures
- Must ensure that all sales transactions are executed properly and meet compliance guidelines
If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!
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