What are the responsibilities and job description for the Full Time Customer Service Representative position at Tikki Solutions Inc?
Tikki Solutions is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our El Monte, CA office permanently. You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Core Responsibilities of the Full-Time Customer Service Representative : Provide high-quality service to each of our clients directly through face to face interactions to personalize their needs in our services Maintain client confidentiality at all times Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists Communicates clearly with staff in a timely and professional manner Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Verify and maintain data quality to improve customer retention and sales revenue Essential Skills of the Full-Time Customer Service Representative : Clear verbal communication skills 1 years of prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred Strong relationship management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Business acumen in the marketing and client relations field is preferred Must understand and comply with applicable regulations and standard operational procedures Must ensure that all sales transactions are executed properly and meet compliance guidelines If your background experience and skill set meet the requirements for our Customer Service Representative, apply today! #LI-Onsite Powered by JazzHR
