Software Specialist

Key Responsibilities:

• Software Management: Maintain, troubleshoot, and optimize Hubspot and other business-critical software platforms used across departments.
• Customization and Integration: Work with teams to customize the HubSpot platform to meet organizational needs, ensuring smooth integration with other tools.
• Training & Support: Provide training and support to staff on software usage and best practices. Develop user guides and documentation.
• Process Improvement: Collaborate with cross-functional teams (sales, marketing, customer service) to identify and implement software-based process improvements, workflows, and automation.
• Data Management: Manage data integrity within HubSpot, ensuring data accuracy, de-duplication, and proper reporting. Assist in generating reports and dashboards for business insights.
• Project Management: Lead and manage software-related projects, ensuring timely execution and delivery.
• Vendor Relations: Liaise with software vendors to stay current on product updates, troubleshoot issues, and manage licenses.
• Compliance and Security: Ensure that the usage of software is in compliance with company policies and applicable regulations regarding data security and privacy.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant work experience may be considered in lieu of a degree.
• Experience: 2-5 years of experience managing business software platforms like HubSpot, Salesforce, or similar.

• Technical Skills:
• Strong knowledge of CRM systems, marketing automation, and integrations (e.g., HubSpot & API knowledge).
• Proficient in data management, segmentation, and reporting.
• Familiarity with coding or scripting languages (HTML, CSS, JavaScript) is a plus.
• Analytical Skills: Ability to interpret data, generate actionable insights, and recommend optimizations to improve software usage.
• Communication: Strong written and verbal communication skills. Capable of conveying technical concepts to non-technical stakeholders.
• Project Management: Proven track record of managing multiple projects and meeting deadlines.

Preferred Qualifications:

· HubSpot certifications (HubSpot CRM, HubSpot Marketing, Sales Pro and Service Pro

• Experience in SaaS or tech-driven companies.

Lucid

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT: 2 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $60,000 - $80,000