What are the responsibilities and job description for the Field Systems Technician -Day Shift position at I-77 MOBILITY PARTNERS LLC?

About us :

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description :

Summary : The Field Service Technician will perform servicing, repair and / or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including : troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.

Essential Duties and Responsibilities :

Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of :
o Automated control reports;
o Analysis of system data and trends;
o Discussions with external service providers or analysis of external interface data;

o Discussions with the system maintenance provider.

Respond to corrective maintenance requests and alarms within the allotted time frame

Isolation of faults in units and / or components

Diagnose and repair hardware, software and system issues

Complete work order reports and logs

Perform shift-to-shift communications in accordance with established policies, procedures and local practices

Actively escalate system issues and systemic problems to system maintenance

Collaborate with system maintenance on approach to resolve issues

Review proposed changes to the system

Support testing and verification of system changes after implementation

Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs

Maintenance of spare equipment and parts including inventory management and documentation

Installation of electrical conductors, data conductors, and fiber optic cable

Connection of electrical conductors to power services to energize equipment

Perform other duties as assigned

Qualifications (Knowledge, Skills & Abilities) :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

Bachelor's degree in IT, military training, or electrical engineering

0 - 3 years of related experience in field support, information technology, tolling systems and / or intelligent transportation systems

IMSA-II (Traffic Signal Tech 2) certification preferred, but not required

Must be willing to work weekends, holidays, nights and be on-call as needed

Fundamental electrical / mechanical knowledge

Professional Qualities :

Excellent analytical skills

Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment

Excellent communication skills

Reporting and documentation skills

Effectively manage tasks, deadlines and individuals through vendor contracts

Ability to interact with colleagues in a self-managed team structure

Computer Skills :

Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs

Some experience working with Linux preferred

Work Environment & Physical Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic

Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

While performing the duties of this job, the employee is regularly required to talk or hear

Regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds

Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck

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Field Systems Technician -Day Shift

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