What are the responsibilities and job description for the NAPSW - Character Performer, Retail position at IB Parks and Entertainment?
Position Title: Character Performer, Retail
Department: Revenue
Reports To: Revenue Leadership
Status: Seasonal, Non-Exempt
Summary of Duties:
Provide entertainment to Guests in a variety of roles. Pose for photographs and interact with Guests of all ages while maintaining safe practices. Operate various Retail Shops following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices.
Job Responsibilities:
• Exhibit professional demeanor and model behaviors at all times
• Deliver Guest Excellence, be knowledgeable about the park while entertaining and interacting with Guests of all ages
• Bring to life the personality of the specific assigned role/character, remaining in character at all times while in Guest view.
• Encourage sales through Guest interaction and upsell opportunities
• Operate and monitor Retail Shops, primarily in Western Town, following Standard Operating Procedures
• Maintain displays, shelves, cases and inventory merchandise
• Communicate via radios and telephones
• Process payments for purchases following Cash Handling Standard Operating Procedures
• Adhere to Standard Operating Procedures and regulations from all authorities having jurisdiction
• Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas.
• Other duties as needed and/or assigned by Leadership.
Job Requirements:
• Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire.
o Must submit completed NYS DOL required performer documentation prior to participating in performances.
• Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures.
• Must be able to initiate and maintain interactions with Guests.
• Must be able to read, write and speak the English language.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision.
• Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders.
• Ability to work in an environment with high levels of noise and vibrations.
• Ability to work in high stress situations.
• Ability to successfully pass a drug screen and background check.
• Must have reliable transportation.
