What are the responsibilities and job description for the Customer Success Manager position at IBM - Avature?
A unique combination of technical expertise and consultative skills defines the IBM Customer Success Specialist role. In addition to strong people skills, this position requires a deep understanding of technical complexities and the ability to quickly grasp clients' technology issues.
Key Responsibilities
- Understand Client Challenges and Build Trust: Establish yourself as a trusted technical expert for clients' migration, deployment, and adoption of Hybrid Cloud and AI offerings.
- Facilitate Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
- Lead Persuasive Technical Conversations: Engage in technical discussions that persuade clients to adopt IBM solutions based on their requirements and value provided.
- Create Post-Deployment Customer Success Plans: Develop plans aimed at increasing active user adoption of IBM products.
Requirements for Success
- Confidence in Engagement: Effectively contact and engage potential new customers, delivering an elevated experience.
- Continuous Learning: Remain motivated to learn new technologies and apply their value in client environments.
- Motivation and Curiosity: Achieve technical objectives and high client satisfaction while embracing a growth mindset.
Tech Stack
- Analytics
- Artificial Intelligence
- IT Automation
- Cloud
- Security
