Client Service Representative

Company Overview IC System is a privately held accounts receivable management firm founded in 1938 on the principle of ethical collection practices. Now in our third generation of family ownership, our purpose is “Making Collections Better.” This simple statement guides every decision our leaders make and influences every interaction we have with consumers, our clients, our industry, and our community. Job Summary The Client Service Representative services our client needs with the knowledge of client lifecycle management such as performance and understanding of services and products. Pay and Schedule  $18-$20 per hour, based on experience. Full-Time, Monday - Friday   LocationOffice location is at our Vadnais Heights, MN location. This is a hybrid role with on-site attendance required on Wednesdays. There is an opportunity to work remotely up to four days a week     Key Responsibilities Interacting with clients to handle inquiries, escalations, portfolio management, knowledge of products, onboarding, operations processes, and billing. Use company resources to answer client inquires and respond in a timely manner. Work as a pooled team to service client needs with the knowledge of client lifecycle management such as performance, an understanding of services and products. Communicate with clients through any of the following means: email, phone call, web portal or chat and provide accurate information towards a clients’ questions or concerns. Understand internal processes for providing accurate and timely information to the clients Provide account level updates Navigate and find information in internal systems. Understand file processing, client onboarding, products, operations procedures and financial documents to provide clients with accurate information. Deliver required reports and information in a timely manner while providing accurate information to clients. Ensure patience and empathy while handling client inquiries, complaints, and requests professionally.   Qualifications 1-3 years of experience in client service, account management, or a related field. Proficiency in Microsoft Office Suite (Outlook, Excel, Word) Experience using CRM software (Salesforce preferred) Strong verbal and written communication skills Experience communicating with clients via phone, email, and web portals Ability to work on-site on Wednesdays

Salary : $18 - $20